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Job title

IT Support

Ref no. BHN568349
Location Warrington, England
Start date ASAP
Job type Contract 9 months+
Job status Closed

Job summary

9-12 month cocntract role, Aberdeen or Warrington; provide 2nd Line technical support to internal customers, assisting them with hardware and software problems via phone, email or onsite.

Key skills required for this role

Windows 10, asset and software management, Office 365, PC, network, multi domain, communication skills

Important

Windows 10, asset and software management, Office 365, PC, network, multi domain, communication skills

Job description


Our client, a leading engineering and maintenance provider in the energy, CMR, and manufacturing sectors, is currently seeking a 2nd Level IT Support (Temp) for their Warrington and Aberdeen locations. As a key player in the industry, our client enhances the efficiency of assets, ensuring high availability and reducing maintenance costs across various markets. With a workforce of over 4,500 highly competent employees, they uphold the highest standards of safety, compliance, and quality.
Role Overview:
As a 2nd Level IT Support, you will be responsible for providing technical support to internal customers, assisting them with hardware and software issues via phone, email, or on-site. You will deliver high-quality customer service and take ownership of assigned tickets, seeing them through to completion or escalating them to the relevant team. In addition to providing support to end-users, you will also be involved in the build, configuration, and deployment of various devices such as PCs, desk phones, and mobile phones.

Main Responsibilities:

  • Provide email, telephone, remote, and in-person IT support, ensuring excellent customer service
  • Build, configure, and deploy PCs, desk phones, and mobile phones, including associated software and operating systems
  • Maintain and support hardware devices related to desktop infrastructure
  • Maintain and support software applications, ensuring patching in line with business cyber essential agreements
  • Take ownership of assigned tickets, documenting fixes and resolutions
  • Act as a technical escalation point for 1st line support analysts
  • Work with approved vendors and suppliers, arranging site visits when required
  • Create and maintain documentation and user training materials

Experience and Qualifications:

  • Significant experience within 2nd Line/Desktop support, preferably in medium or large businesses
  • Excellent telephone manner and face-to-face communication skills
  • Strong knowledge of Microsoft-based operating systems, particularly Windows 10
  • Experience with asset management and software management
  • Experience in a multi-domain environment
  • Proficiency in Microsoft Office, Office 365, and troubleshooting Outlook in a network environment
  • Understanding of PC hardware set-up and configuration
  • Knowledge of common network concepts
  • Excellent interpersonal skills and a professional approach
  • UK Driving Licence

Desired Skills and Experience:

  • Ability to support and motivate others, ensuring alignment with organizational goals
  • Excellent problem-solving skills and a commitment to customer satisfaction
  • Effective time and resource management
  • MCP certification would be beneficial, but not essential


If you are looking for a dynamic role in IT Support and have the necessary skills and experience, apply now to join our client's team of professionals. Take the opportunity to work in a leading engineering and maintenance provider committed to delivering excellence in the industry.

Matchtech is a STEM Recruitment Specialist, with over 35 years’ experience

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