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Desktop Support Engineer
Windows OS - Mac OS - VIP Support
Desktop VIP Support Engineer - Windows OS - Mac OS
This position will entail providing end-user support including VIP support for software and hardware on desktops, laptops and mobile equipment Installs maintains, troubleshoots and repairs PCs, MAC and associated software.
Maintains a high degree of professionalism in actions, demeanour and dress. Ensures high customer satisfaction throughout the service delivery transaction. Technical Skills: Solid demonstrable experience in desk side support required. VIP White Glove support experience Proficient with PC hardware repair Good understanding required with Operating System: Windows and Mac (Linux or JAMF 100 or 200 certification would be a plus).
Working knowledge of Conferencing/Audio-Visual Technology You will be successful in this role if you have: Strong interpersonal and communication skills and the ability to work with cross-functional teams, customers, and external vendors Clear communication skills Excellent analytical, communication and customer service skills are required.
Be trustworthy and maintain confidentiality Valid driver's license with a reliable vehicle and appropriate insurance