DE&S IT Service Analyst

Ref No. OTH504
Salary £32,500 - £35,000/annum
Location Bristol, England
Job type Permanent
Job Status Not Specified


Join us as an IT Service Analyst and discover a meaningful and rewarding career, as part of an organisation that equips and provides for the UK's armed forces, all over the world.


DE&S IT Service Analyst

The Job

SDA (Submarine Delivery Agency) are currently recruiting for an IT Service Analyst to join one of our forward thinking and progressive teams based in MOD Abbey Wood campus, giving you a fantastic chance to form an integral part of our IM&IT (Information Management & Information Technology) function.

Playing an active part of the Service Management community, you will support relationship management with Key Stakeholders whilst actively growing your own knowledge in Service Management and ITIL framework. You will deliver standardisation management services, including the management and development of our online application as well as various other IT systems.

We offer outstanding training and development opportunities, defined progression routes, and a host of other benefits including our 'Smarter Working' policy, which means that you'll be able to enjoy a high degree of flexible working whilst also having the opportunity to work closely with key stakeholders on site in MOD Abbey Wood campus.

Please note, some posts are open to Sole UK Nationals only and successful candidates will be required to gain DV clearance upon appointment.

We strongly recommend tailoring your CV in line with our CV Guidance before applying, with specific sections to highlight Key Achievements, Relevant Experience, and Applied Skills & Knowledge.


  • Support monitoring of application life cycle planning, controls and support Service Provider relationships
  • Support changes to the Service portfolio by applying the processes and procedures, to ensure successful changes are implemented
  • Apply tools, techniques and processes to track, log and correct information to ensure data integrity and suggest process improvements
  • Assess, analyse and document future change initiatives that will impact or be additional to the current Service portfolio, escalate where appropriate
  • Support relationship management with Key Stakeholders for live services
  • Actively grow own knowledge in Service Management and ITIL framework
  • Support service compliance of all IT and service (assets) in line with business and regulatory requirements
  • Be an active part of the Service Management community, attend meetings and participate in working groups
  • Improve capability within the function and participate in other function improvement activities

What you will be assessed against

To be successful with your application you must demonstrate that you meet the following essential criteria:

  • Service management experience/knowledge within the ITIL framework in an organisation

It will also benefit your application if you are able to demonstrate the following desirable criteria:

  • Experience in working as part of a team to deliver a quality service to the business
  • Ability to interface with stakeholders, customers and suppliers.
  • Experience in maintaining IMIT (Information Management & Information Technology) system availability for business use
  • Experience working with Microsoft Power BI

In addition to the responsibilities above, the following technical competencies and behaviours will be assessed at interview:

  • Change & Transformation
  • Service Delivery and Operations
  • Managing quality of service
  • Communicating and influencing

What's in it for you?

Our careers offer stability, training, progression - and much more! Discover more about what we offer in our Little Book of Big Benefits. Find out more about Our Pension Schemes.

We're exploring future ways of working with a flexible and a family-friendly approach in mind. This means that successful candidates may be offered the option of hybrid working, combining working at home with working at their contractual location. Further information relevant to hybrid working will be discussed with you prior to you taking up your post, to find a balance that suits your needs and those of the organisation. Please note that employees are responsible for meeting the cost of their travel to and from work when attending site.

We welcome applications from people of all backgrounds and are dedicated to creating a great place to work that reflects the diversity of the society we serve. To help us do this, we particularly encourage applications from women, ethnic minorities, disabled people, and people from LGBT communities. By bringing together different ideas, experiences, and perspectives, we can achieve our ambitions, together.

About Us
The Submarine Delivery Agency (SDA) is an Executive Agency of the Ministry of Defence responsible for the procurement, in service support and disposal of the UK's nuclear submarines. Our work is of unparalleled strategic importance nationally and internationally, ensuring the security of the UK's continuous at-sea nuclear deterrent, and delivering the most technically complex programmes in Defence. We employ over 1500 people and have an annual spend of c. £3.5 billion.

About the Team
Our mission is to both enable and drive DE&S towards its vision to become a world-class digital business. The IM&IT function employs professionals from information assurance and cyber security to management information and statisticians. We act as the 'digital partner' to DE&S, helping the whole organisation to embed new business processes, tools and technology.



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