Desk-side Support Engineer (Apple Macintosh & PC)

Ref No. EMPNS722
Location London, England
Job type Permanent
Job Status

Introduction

This role will encompass full support based duties working within a hybrid Apple Mac and Windows PC environment. The position involves COTS support and the monitoring and administering of a support based ticket system.

Important

Deskside Support Engineer (Apple Macintosh & PC)

The Job

Desk-side Support Engineer (Apple Macintosh & PC)

Location: London

My client are a Global IT Technology & Service provider with 20,000 employees all with a single focus: to help our customers seize opportunities, overcome challenges and succeed in the global economy. We work with large organisations across Financial Services, Communications, Media, Commercial, Transportation and the Public Sector, and our rich portfolio of business solutions includes consulting, systems integration, outsourcing, network services and security, leading enterprise-class server and related technologies.

Key Responsibilities:

This role will encompass full support based duties working within a hybrid Apple Mac and Windows PC environment. The position involves COTS support and the monitoring and administering of a support based ticket system (Service Requests, Incident and IMAC'S), contacting staff to resolve issues supporting both Windows O/S and Apple OSX systems including common applications support.

Technical Skills/Duties:

  • Install/Refresh - Refresh as BAU based on a 3 year life cycle. - Onsite installs using current deployment tools (SCCM, LANDesk, etc.).
  • Engineer to update AssetTrack. Standard disk wipe.
  • IMAC - Relocation of users and hardware, updating the asset management system, Local software installation. LT/DT and desk phones.
  • DSS - Onsite support and troubleshooting for COTS and non-core Software for laptops and desktops)
  • Break Fix - Client to provide peripheral parts and spare units. Out of warranty devices to be replaced on failure.
  • Smart Hands support - Basic troubleshooting for Network and server equipment
  • VIP/VVIP Support - Expedited SLAs for VIP/VVIP's.
  • Technology (Windows - 51.6%, Macs - 48.4%)
  • ServiceNow (SNOW) - Client Owned (Service Desk) ticket monitoring.

Key Non-Technical Skills:

  • Problem solving analytically.
  • Effective communicator (written and verbal)
  • Ability to work under pressure.
  • Must have a "can do" attitude with all tasks
  • Willing to learn new skills & products

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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