IT Service Desk Analyst - 12 Month FTC

Ref No. EMP460738
Salary £20,000 - £24,700/annum
Location Worthing, England
Job type Permanent
Job Status Applicants Required


IT Service Desk Analyst required for a 12 month FTC - remote working initially, based in Worthing - up to £24.7k


1st Line Support experience

The Job

IT Service Desk Analyst required for a 12 month FTC - remote working initially, based in Worthing - up to £24.7k

Working for a leading Utilities organisation, you will form part of a newly introduced Service Desk function, which will become the single point of contact for end users requiring IT Support and Services.

Our client is currently going through an exciting IT Transformation, which will strategically change the way it delivers IT support and services to its business and end users.

To enable this support, they are seeking to employ an experienced IT Service Desk Analyst to join their team on a 12 month fixed term contract basis, with the possibility of the position becoming permanent.

To be considered for this role, we would like you to demonstrate the following:

* Must have previously worked on a Service Desk - ideally 1+ years' experience
* CRM/Ticketing system experience - ideally Service Now
* VMware and/or Citrix knowledge
* Telephony system knowledge - ideally Cisco Finesse and Confident Phone Manner
* Self-Motivated and Proactive nature

To succeed in this role, you will be expected to provide high quality service to your customers in a fast paced and ever changing IT environment. You will also demonstrate excellent communication skills with the ability to articulate technical solutions to non-technical individuals, and a positive, can-do attitude.

Your daily activities will include, but will not be limited to:

1. Dealing with telephone calls and emails from end user's for IT support and Service Requests.
2. Performing 1st level triage and support in the resolution of end user issues.
3. Using problem solving skills to facilitate and increase the number of 'first time fixes'.
4. Taking ownership of end user issues all the way through to resolution.
5. Logging, prioritising, categorising and updating incident, problem and request tickets.
6. Creating, updating knowledge articles and standard operating procedures.

Finally, you will act as an ambassador for IT and delivering high levels of customer service with a goal to exceed end users expectations.

For this role you need to have worked in a remote IT Support capacity performing 1st line support (Hardware and Software)
Ideally you will have some previous experience of working with a CRM/Ticketing system such as Service Now. You need technical experience of MS Office, Active Directory (AD) and ideally some VMWare or Citrix knowledge.

These positions are to start ASAP and will offer a salary between £20,000 to £24,700 for the 12 month fixed term contract

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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