Digital Contents Operator

Ref No. EMP459477
Location Chertsey, England
Job type Temporary (6 Months)
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

A leading telecoms provider is requiring a Digital Contents Operator to join their offices in Chertsey, London on a 6 month Fixed-Term Contract.

Important

Digital Contents Production Operator

The Job

A leading telecoms provider is requiring a Digital Contents Operator to join their offices in Chertsey, London on a 6 month Fixed-Term Contract.

PURPOSE OF THE JOB:

The Digital Contents Production Operator will be responsible for maintaining, running and validating web contents as quality assurance and operation point for the Customer Service (CS) department of the organisation. This role will focus on overall operation of Content Production Centre to produce CS web contents for the organisations subsidiaries and European HQ CS department.

And CS data analyst will work to use data analytics tools and techniques to identify patterns, extract outliers, and perform analyses to address client problems. And developing data visualizations to display analyses to end users.

This position is expected to operate a CPC for 3 months and analyze for 3 months.

KEY ACCOUNTABILITIES

  • CPC(Content Production Centre) operation on a day-to-day basis (First 3 months)

  • Community structure and asset management (new category/board creation, Tagging structure...etc)
  • User/Authority management, Email template management
  • Working with the community platform vendor to address, resolve, and communicate any issues;
  • Recommends and implements new community features as appropriate.

  • CPC Operation Guide / QA Checklist management

  • Operation Guide& Manual creation / update
  • QA Checklist creation & update

  • CS Data Analytics (Last 3 months)

  • Experience using Google analytics or Adobe Omniture tools.
  • Techniques to identify patterns, extract outliers, and perform analyses to address client problems.
  • Analytics tag Implementation, QA and training.

  • SEO/Analytics Tagging Management

  • SEO Monitoring and SEO content improvement giving guidance to CPC
  • DTM Tagging Rule registration, Publishing and QA

EDUCATION:

Bachelor's degree in related field;

SKILLS AND ATTRIBUTES:

Essential

  • Proactive, independent, responsible attitude.
  • Strong experience in working with the large organization, multiple stakeholders, and big agencies
  • Good understanding of utilizing analytics/data and QA process to monitor, evaluate and optimize web content performance
  • Knowledge of SEO/Analytic Tool management
  • Excellent written and verbal communication (clear, accurate, complete, actionable)

Desired

  • Experience with, or in-depth knowledge of the consumer electronics industry
  • Knowledge of Adobe Experience Manager
  • Experience using Google analytics or Adobe Omniture tools
  • Strong PowerPoint and Excel skills
  • Global or European experience an advantage
  • Issue resolution and escalation (JIRA experience preferred)
  • Additional European language an advantage.

EXPERIENCE:

  • Digital contents creation and translation management experience
  • 1-2 years IT experience or equivalent preferably with in a large and challenging multi-national organization

SALARY & BENEFITS

  • Basic annual salary available in the region of £20,000-£25,000 depending upon experience
  • 25 days annual leave
  • Up to 15% discretionary performance based bonus per annum (following successful completion of probation period)
  • Defined Contribution Pension (up to 4% employee, up to 8.5% employer)
  • Permanent Health Insurance
  • Private Medical Insurance (starting from grade GL4)
  • 4x Life Assurance
  • £35 per month Flexible Benefits allowance (following successful completion of probation period), e.g. gym, travel insurance, life assurance, health assessment, dental insurance, etc.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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