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IT Desktop Support Engineer
An IT Desktop Support Engineer required for a 3 month contract (likely to be extended) based in Guildford, Surrey.
Working inside of IR35 for a well-established NHS organisation, you will be responsible for the day to day administration, management and availability of the desktop environment. The post holder will also have a good understanding and knowledge of IT gained through relevant experience and they will be required to work without supervision at times across multiple locations.
To work as part of the IT Service Centre team and Trust to support the technical development of end user devices, specialist printing and audio visual equipment, such that it continues to support the business needs of the organisation.
To provide high quality 2nd line technical support to all users connected to the IT environment using diagnostic tools and fault-finding techniques to identify root causes.
To fix hardware and software faults or recommend appropriate solutions, acknowledging and describing the implications for the customer and for internal teams.
To undertake the build, configuration, documentation and integration of new desktop, audio visual devices and printer hardware as part of the Trust's on-going technology expansion.
To ensure the availability and effective performance of desktop services.
To identify, recommend and implement changes to IT systems to improve capacity and performance and address potential risks as agreed with internal teams and customers.
To build, deploy and repair hardware and to troubleshoot hardware and applications / all operating system.
To provide specialist support of third party and customised applications.
To be responsible for managing own workflow through the department using the IT Service Management tool, ensuring incidents are resolved within the agreed performance criteria. This will include working in line with the departmental procedures for the prioritisation, escalation and resolution of logged tickets.
Ensure all actions are accurately documented in a timely fashion using the IT Service Management tool and reference libraries for reporting purposes and future reference.
Educated to degree level or equivalent IT experience
CompTIA A+ Certification
ITIL Foundation Certificate in Service Management, v3/v4
previous experience of providing second line IT support
Experience of working in a healthcare environment
Knowledge and understanding of modern technologies, operating systems, system tools, device architecture and peripherals including but not limited to:
* LAN/WAN technologies
* Network services DNS, DHCP
* All Microsoft Office versions 2010 onwards
* All Microsoft Desktop OS - XP onwards
* All Microsoft Server OS - 2012 onwards
* Apple MAC OS and iOS versions
This role is to start ASAP and will pay between 15+ HP PAYE or £18 umbrella per hour inside IR35
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.
You can not apply for this job as its status is Closed.