Digital Contents Production Operator

Ref No. EMP457392
Salary £20,000 - £25,000/annum
Location Surrey, England
Job type Permanent
Job Status Applicants Required

Introduction

3x Digital Contents Production Operators are required for 11 months (FTC) based in Chertsey, Surrey

Important

Adobe

The Job

This role is to start asap and will pay £20K to £25K depending on experience

A leading high-tech company sets up the pan-European digital contents production centre. The Digital Contents Production Operator will be responsible for maintaining, running and validating web contents as quality assurance and operation management point for the Customer Service (CS) department. This role will focus on overall operation management of Content Production Centre to produce CS web contents for subsidiaries and European HQ CS department.

KEY ACCOUNTABILITIES

  • CPC(Content Production Centre) operation management on a day-to-day basis
    • Community structure and asset management (new category/board creation, Tagging structure...etc)
    • User/Authority management, Email template management
    • Working with the community platform vendor to address, resolve, and communicate any issues;
    • Manages and troubleshoots regular platform upgrades in collaboration with Lithium;
    • Recommends and implements new community features as appropriate.
  • Platform Tech Support Coordination as liaison with internal technical teams
    • Real-time support for related platforms
    • SEO/Adobe Analytics & DTM support
    • CPC training and user guide updates for setup or new features
    • Technical review for cross-platform integration and new tool introduction for channel roll-out discussing with relevant team (SDS HQ/System operation team )

  • SEO/Analytics Tagging Management
    • SEO Monitoring and SEO content improvement giving guidance to CPC
    • DTM Tagging Rule registration, Publishing and QA
  • CPC Operation Guide / QA Checklist management
    • Operation Guide& Manual creation / update
    • QA Checklist creation & update

DIMENSIONS:

  • Maintain good and strong relationships with all key liaisons
  • Requires strong business acumen, to be proactive, to be support orientated, strong social media and IT proficiency, excellent people & communication skills, project management & coordination skills and have excellent attention to detail to be successful in this position in a highly innovative & fast-paced company.
  • The direction of activities associated with CS team Essential

SKILLS:

  • Proactive, independent, responsible attitude. Good understanding of utilizing analytics/data and QA process to monitor, evaluate and optimize web content performanceExcellent written and verbal communication (clear, accurate, complete, actionable)

Desired

  • Knowledge of SEO/Analytic Tool management
  • Strong experience in working with the large organization, multiple stakeholders, and big agencies
  • Experience with, or in-depth knowledge of the consumer electronics industry
  • Knowledge of Adobe Experience Manager
  • Strong PowerPoint and Excel skills
  • Global or European experience an advantage
  • Issue resolution and escalation (JIRA experience preferred)
  • Additional European language an advantage.

EXPERIENCE:

  • Digital contents creation and translation management experience
  • IT experience or equivalent preferably with in a large and challenging multi-national organization 37.5 hour week. Some weekend and evening work may be required for emergencies and projects. Business travel may be required.

This role is to start asap and will pay £20K to £25K depending on experience

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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