3rdline IT Support Engineer - Desktop Services

Ref No. EMP450101
Salary £25,000 - £35,000/annum
Benefits benefits
Location Liverpool, England
Job type Permanent
Job Status Now Interviewing

Introduction

3rdline IT Support Engineer - Desktop Services - Windows 7 / 10, Active Directory, SCCM, O365, SharePoint, desktop images, application publishing - Liverpool - providing IT support for a range of desktop services and user devices

Important

Desktop Services - Windows 7 / 10, Active Directory, SCCM, O365, SharePoint, desktop images, application publishing

The Job

3rdline IT Support Engineer - Desktop Services - Windows 7 / 10, Active Directory, SCCM, O365, SharePoint, desktop images, application publishing - Liverpool - providing IT support for a range of desktop services and user devices

In this busy role you'll take on escalated support issues as well as the operational management and administration of desktop services, hardware and device management. Taking on more complicated issues that have been triaged by the helpdesk you'll investigate and carry them through to resolution, working closely with the specialist network and application teams. You'll need to enjoy IT support and have the mind-set to spot opportunities to improve processes that could be slicker as well as highlighting underlying issues which could reduce the volume of issues or prevent them happening again.

Ideal applicants will have a good IT support background and a passion for providing IT support with a strong user focus. You will also have experience of most of the following -

  • Windows 7 & 10
  • Remote access & connectivity
  • Active Directory User Administration - moves, adds & changes, access rights & permissions
  • Microsoft System Centre (particularly SCCM)
  • Office 365, SharePoint & OneDrive
  • Antivirus and device security & protection
  • Wyse Thin Client Terminals
  • Print solutions and connectivity
  • Microsoft App-v Application packaging and management (desirable)
  • Basic PowerShell automation scripting (desirable)
  • ITIL Best practice (Foundation certification would be beneficial)

The role is based near the airport with ample parking on site. There may be a small amount of infrequent UK travel required and as part of the role you will be required to undergo Security Clearance (existing or previous clearance would be a bonus). In return, a base salary of up to £35k is on offer (dependant on experience)

3rdline IT Support Engineer - Liverpool - Desktop Services - Windows 7 / 10, Active Directory, SCCM, O365, SharePoint, desktop images, application publishing

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

 

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