IT Service Desk Analyst

Ref No. EMP449523
Location Liverpool, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

IT Helpdesk Support Analyst - 1st line IT Support, Service desk, Windows, Desktop, Hardware, Citrix Remote Desktop, 1stline - Liverpool - Office based, this role is supporting a large user base helping to resolve faults and technical issues.

Important

1st line IT Support, Service desk, Windows, Desktop, Hardware, Citrix Remote Desktop, 1stline

The Job

IT Helpdesk Support Analyst - 1st line IT Support, Service desk, Windows, Desktop, Hardware, Citrix Remote Desktop, 1stline - Liverpool - Office based, this role is supporting a large user base helping to resolve faults and technical issues ranging from password resets to windows administration and troubleshooting.

This role is providing a range of 1st line support and triage for all technical issues and problems from initial point of contact - be that via email, by phone or through a support ticketing system - through to resolution, with a focus on strong customer service throughout. It's a busy and challenging environment but you'll be joining a good team and have a chance to help shape best practice and improve IT policies & the ways of working to reduce call volumes and more quickly solve common issues.

You'll need previous IT support experience providing remote support and assistance and familiar with escalating more complex issues to specialist teams or arrange field engineer visits.

Ideal applicants will have a relevant degree or technical certifications (such as Microsoft or CompTIA) but you can't beat hands on experience! Ideally you'll have broad IT support experience across the following -

  • Windows 7 & 10 environments
  • Citrix Thin Clients & Wyse terminals
  • Basic Networking concepts - DNS, routing & Switching
  • Active Directory - administration, domains and setting up new users
  • Good IT hardware and software troubleshooting knowledge
  • Basic troubleshooting of applications to understand issues and guide users
  • Use of Service Desk logging tools - eg Remedy, ServiceNow
  • An understanding of ITIL best practice (Foundation V3 certification also desirable)
  • Remote desktop control tools

The IT Helpdesk covers support for a range of working hours so flexibility is required in start and finish times on a rota basis.

The role is based near the airport with ample parking on site and in return, a salary of up to £20k is on offer (dependant on experience)

To apply for this position, candidates must be eligible to live and work in the UK

IT Helpdesk Support Analyst - Liverpool - 1st line IT Support, Service desk, Windows, Desktop, Hardware, Citrix Remote Desktop, 1stline

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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