IT Field Service Enginer

Ref No. EMP449339
Location Sheffield, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

IT Field Engineer - 1st / 2nd line IT Support, Windows, Desktop, Hardware, Software, 1stline, 2ndline - Sheffield - This role is a remote field engineer covering sites across the North of England

Important

1st / 2nd line IT Support, Windows, Desktop, Hardware, Software, 1stline, 2ndline

The Job

IT Field Engineer - 1st / 2nd line IT Support, Windows, Desktop, Hardware, Software, 1stline, 2ndline - Sheffield - This role is a remote field engineer covering sites across the North of England

Based out of Sheffield, this role is providing a range of 1st and 2nd line level support across 30+ sites in the North of England, covering technical issues and problems as an onsite escalation point from a busy IT helpdesk. There is a strong focus on providing excellent service to the user throughout and it's a busy and challenging environment but you'll be joining a good team and have a chance to help shape best practice and improve IT policies & the ways of working to reduce recurring tickets and more quickly solve common issues.

You'll ideally have previous IT support experience as a field engineer or site engineer and ideal applicants will have a relevant degree or technical certifications (such as Microsoft or CompTIA) but you can't beat hands on experience! Ideally you'll have broad IT support experience across the following -

  • Windows 7, 8 & 10
  • Active Directory and Group Policy
  • Good IT hardware and software troubleshooting knowledge
  • Basic Networking - routers, switches, firewalls, wireless access points
  • Tablet & Handset Support - Android, Apple iOS, Windows Phones
  • Troubleshooting VoIP and telephone handsets
  • Use of Service Desk logging tools - eg Remedy, ServiceNow
  • An understanding of ITIL best practice (Foundation certification desirable)

Due to the nature of the role applicants must be open to daily travel (a vehicle is provided) across the North of England and the exact hours of working will need to be slightly flexible on occasion to take in to account business needs. If successful you will need to undergo an initial police background check leading to security clearance so previous or existing SC clearance would be a bonus. In return a salary of up to £35k is on offer (dependent on experience).

IT Field Engineer - Sheffield - 1st / 2nd line IT Support, Windows, Desktop, Hardware, Software, 1stline, 2ndline

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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