ITSM Developer

Ref No. EMP447934
Salary £375 - £450/day
Location Maidenhead, England
Start date ASAP
Job type Contract (6 months)
Job Status Applicants Required

Introduction

Role - ITSM Developer
Location - Maidenhead
Contract - Initial 6 months
Start - ASAP
Rate - £negotiable

Important

itsm itil servicenow

The Job

Role - ITSM Developer
Location - Maidenhead
Contract - Initial 6 months
Start - ASAP
Rate - £negotiable

A large pharmaceutical organisation are currently looking for an experienced ITSM Developer to join them on an initial 6 month contract. You will be supporting the development, implementation and support of the IT Service Management system. The ITSM Developer will also provide creative solutions to resolve business problems via customer requirements based on system capability and process gaps (ITSM/ITIL).

What will you be doing? -
*Assist with handling incident tickets on a priority basis
*Application UI Configuration, Workflow Configuration.
*Development of required specific reporting.
*Development of requirement integration components (SSO, LDAP, etc).
*Driving process definition, re-engineering, improvement and gap analysis of current/to-be processes during workshops with key sponsors and stakeholders

Experience Required -
*Strong understanding and experience (2+ years) with leading ITSM/ITOM platform (preferred Assyst)
*Strong understanding of IT Service Management (ITSM) and the ITIL best practise framework
*Technical involvement in ITIL and ITSM process development including extensive experience with Incident, Problem, Change and Configuration Management
*Understanding of enterprise change management

If you are interested in the role please apply through the advert and I will be in touch to discuss in more detail.

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Gattaca Plc provides support services to Networkers and may assist with processing your application.

 

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