Service Analyst

Ref No. EMP447819
Salary £20 - £24/hour
Location Yeovil, England
Start date ASAP
Job type Contract (3 Months )
Job Status Applicants Required

Introduction

A leading Aerospace & Defence contractor is requiring a Service Analyst to join their offices in Yeovil.

Important

Service Operations, ITIL

The Job

A leading Aerospace & Defence contractor is requiring a Service Analyst to join their offices in Yeovil.

Role Scope

  • Subject Matter Expert and recognised owner within IT Service Operations for assigned service operation process(es)
  • Support variety of day-to-day IT service operational activities at specified Site locations

Key Responsibilities

  • Act as the nominated subject matter expert and recognised owner within IT Service Operations for undertaking specified activities relating to the execution of Service Operation Processes (eg Communications, Customer Satisfaction, Catalogue Management, Access Management, Knowledge Management, Data Analysis, Reporting, Request Fulfilment, Service Transition, etc)
  • Act as day-to-day site point of contact for IT matters, analysing each requirement to ensure it is filtered and assigned correctly for resolution
  • Proactively provide support, guidance and training to the business as required in the use of IT facilities
  • Provide support to Service Operations Team and wider IT Team as directed

Preferred Knowledge / Experience

  • Technical Awareness (Desktop, Directory Services, Network, Server etc)
  • Service Operations (eg Incident, Problem, Request Fulfilment, Access Management)
  • Service Desk operation
  • Exposure to other lifecycle stages would be useful (eg Service Transition and / or Continuous Service Improvement)
  • Project Management

A BPSS check will be required for successful candidate.

Contract paying up to £18.19 per hour PAYE or £24.42 per hour LTD/Umbrella based on a 37 hour week.

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