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IT Support - Warrington - £30,000-£35,000K
Reporting to the Team Lead, this role forms part of the Onsite Systems Support (OSS) team supporting users with all IT related issues. This includes providing both 1st & 2nd level support to resolve and escalate all IT issues reported by users to the Team Lead & Global teams as appropriate as well as being responsible for Servers, Clients, Network, Telephony & Mobiles at assigned sites in the region. Ad-hoc overseas travel together with a willingness to work remotely on maintenance windows on some weekends is required in this role.
- Carry out 1st & 2nd level support on all IT related equipment
- Provide onsite & remote support for all IT issues
- Resolve incidents created in ticketing system in line with defined timeframes/SLA's
- Be responsible for the roll out of all Global & Local projects as assigned by the Team Leads
- Identify & escalate priority issues to Team Lead when and where necessary
- Responsible for Servers, Clients, Network, Telephony & Mobiles in designated regions
- Any other tasks as assigned by the Team Leads
Experience in virtualization (VMware vSphere), software deployment tools, diagnosing and solving hardware/software faults together with knowledge and experience of tools including Ivanti (LANDESK), VMWare, Bomgar, Junos Pulse, Powershell & Microsoft Office. Certified in MCP, MCSE or CCNA is desirable.
For more information please feel free to get in touch via LinkedIn -/ mark-azure-recruitment or by email - Mark (dot) Blackwood (at) networkerstechnology (dot) com or give me a call - the number listed in the advert is my direct dial.
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.
You can not apply for this job as its status is Closed.