Change & Release Manager
Introduction
I have an exciting opportunity for a Change and Release Analyst to join the IT Service Management team within a large utilities company.
Important
The Job
This is a great time to join, following a period of transformation and in sourcing of IT Services.
The successful candidate will be accountable for the management and definition of the IT Change and Release processes; further to this, the integration with other ITSM processes around Incident, Problem, Asset and Config.
Responsibilities:
- Creating and implementing change and release management processes and communicating these to the wider business
- Managing changes and releases across all environments to ensure they are well controlled and minimise risk of impact on customers
- Ensuring planned Changes do not conflict with other planned changes and does not impact on service
- Preventing unauthorised Changes and driving forward the culture in line with Change and Release processes
- Change freeze and maintenance windows
- Communicating all planned Changes to relevant stakeholders
- Impact analysis
- Continual Service Improvement
- Drive ownership of Changes
Experience:
- 5 years' experience in leading Change and Release
- ITIL v3 certified with strong exposure to Change, Configuration and Release
- Demonstrable experience in the definition, documentation and implementation of Change and Release processes for Software and Hardware CIs
- Knowledge of GDPR and PCI principles
- Stakeholder management
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You can not apply for this job as its status is Closed.