Service Delivery Administrator

Ref No. EMP444428
Salary £25,000 - £30,000/annum
Benefits 10% bonus & benefits
Location Maidenhead, England
Job type Permanent
Job Status Applicants Required

Introduction

I have an exciting opportunity to join a global leader in the Pharmaceutical industry. They are currently the second largest manufacturer of the flu vaccination.

Important

ITIL

The Job

The successful candidate will have an understanding of ITIL processes, and ideally hold ITIL foundation.

A background within the following will be beneficial

  • Service Desk / IT Support
  • Graduate with a degree in Computer Science and 1-2 years working experience

To be successful for this position soft skills are very important - the role will face off with stakeholders both internally and externally and across a number of geographic locations, so personality and confidence are two of the key attributes to success in this role.

The responsibilities include:

  • Analysing data around ITIL change management processes
  • Creating customised reports on SLA/KPI management
  • Documentation & report creation for management and stakeholders
  • Charing Change Advisory Board meetings

Candidates must have an understanding of the following:

  • ITIL certified or experienced
  • Experience of Microsoft office suite

The benefits included in this role reflect the following

  • Private Medical Insurance
  • 10% bonus
  • £104 p/m contributions to parking
  • Double pension match: you put in 4%, they contribute 8% (this is also uncapped)
  • Annual Pay Review
  • 26 days holiday + 8 days bank holiday

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

 

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