Service Desk Analyst

Ref No. EMP443686
Location Portsmouth, England
Start date ASAP
Job type Contract (6 Months)
Job Status Closed
IR35 Status Inside
You can not apply for this job as its status is Closed.
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Introduction

A Service Desk Analyst is required on a 6 month Contract (likely to be extended) based in Portsmouth

Important

Service Desk

The Job

A Service Desk Analyst is required on a 6 month Contract (likely to be extended) based in Portsmouth

Working inside the scope of IR35 you will be involved in accepting and resolving customer queries as a front-line service for the IT Service.

The role acts as the customer advocate for the IT service in matters dealing with incidents and requests, ensuring that this delivery meets the expectations of the customer

Role responsibilities:

* Account Admin e.g starters, leavers, group shares, Active Directory, shared access, Outlook permissions.

* Managing relationships with customers, colleagues and suppliers.

* Achieving positive outcomes using excellent negotiation and communication skills.

* Committed to delivering exceptional customer service.

* Consistent, supportive, proactive and flexible in the way you deliver.

* Responsible and accountable for delivery of your personal tasks and outcomes.

Skills in the following areas would be desirable:

* Communication, both verbal and written.

* Able to write clear and concise incident / problem reports.

* Active Directory / Windows administration.

* Microsoft Office - intermediate/advanced (2003/2007/2010/2013/2016)

* Windows 7 & 8.1 and 10

* Call logging and escalation experience

* Supporting users of software applications.

* Customer support, first line and second line.

You will be required to participate in a team rota to cover the period between 8:00am and 5:30pm.

Working inside of IR35, this role will start ASAP and will pay £10 per hour PAYE or £14 per hour Umbrella

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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