Performance Analyst

Ref No. EMP440352
Salary £20,000 - £27,000/annum
Location Worthing, England
Job type Permanent
Job Status Now Interviewing

Introduction

Performance Analyst opportunity - Worthing - up to 27k + benefits package

Important

Performance Analyst experience

The Job

Performance Analyst opportunity - Worthing - up to 27k + benefits package

Exciting opportunity working with a leading utilities organisation who are going through a major IT transformation which will strategically change the way it delivers IT support and services to its business and end users. As Performance Analyst, you will be responsible for the provision and analysis of information to support management decision making by extracting information and manipulating, interpreting trend data to determine performance. Look at ways to develop processes to provide Southern Water with best performance, value and customer service. Key responsibilities:

  • Analyse performance data and derive conclusions based on trends, feedback, data and experience
  • Explore new initiatives and idea with manager and prioritise the team's efforts
  • Liaison with other departments in Southern Water to ensure business drivers are understood and smooth information flow is achieved
  • To determine pro-active ways to reduce costs
  • Report production - weekly/monthly MI reports to Operations Managers
  • Exception reporting - managing performance that arise as exceptions, referring them to the appropriate Field Manager and ensuring they are managed to completion
  • Establishing processes around report outputs
  • Monitoring KPIs to specific functions
  • Looking for continuous improvement, process change
  • Implementing new processes as the company and contractor (service provider) evolves

Technical skills required:

  • Microsoft office skills, especially excel and Access
  • Ellipse and FDM knowledge and experience
  • Commercial Effectiveness and Business Expertise:
  • Understanding of operational environment of water industry

Risk and Compliance:

  • Awareness of OFWAT and other Regulatory Requirements
  • Skills and Competencies

Business Skills:

  • Analytical approach
  • Ability to build MI reports to communicate information concisely and clearlyAbility to work under pressure

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