Service Desk / 1st Line Support Analyst

Ref No. EMP437132
Location Portsmouth, England
Start date ASAP
Job type Contract ()
Job Status Closed
You can not apply for this job as its status is Closed.
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Service Desk / 1st Line Support Analyst is required for 3 months (likely to be extended) based in Portsmouth


1st Line remote support experience

The Job

Working for a high profile Public Sector organisation, inside of IR35 you will be based within a central Service Desk Team, accepting and resolving customer queries as a front-line service for the IT Service.

Key responsibilities:

* Dealing with inbound IT queries by phone and email
* User Account Administration including setting up new starters, leavers, group shares, Active Directory, shared access and Outlook permissions.
* Troubleshoot and fix 1st line queries, escalating more complex queries to the 2nd line team

Skills/Experience required -

* Able to write clear and concise incident / problem reports.
* Active Directory / Windows administration.
* Microsoft Office - intermediate/advanced (2003/2007/2010/2013/2016)
* Windows 7 & 8.1 and 10
* Using the telephone in a service desk environment.
* Using a Service Desk logging system.
* Supporting users of software applications.

This role is working inside of IR35 and will pay £9.08 p/h PAYE or £11.30 p/h Umbrella/deemed ltd

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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