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Customer Services / 1st Line Support Technician
A 1st Line Support / Customer Services Technician is required for a 3 month initial contract based near Fareham, Portsmouth, Hampshire.
Working within the central helpdesk team of a busy IT and Customer Services Department, you will be providing general telephone support including 1st Line Support (Hardware & Software).
Responsibilities will include providing a high level of Customer Services including call logging / basic trouble-shooting - remote fixes and escalating more complex issues to the 2nd line support team. Call numbers are around 35 per day with a 60% first time fix rate.
This is an ideal position for someone who has come from either an IT support background or has an IT qualification who is looking to progress their career within an IT environment. For this role you need to have basic computer / IT skills but full training will be provided on the IT systems.
The shift pattern is:
* Monday to Friday (between the hours of 07:30 - 21:00) and 1 in 2 Saturdays and 1 in 4 Sundays (37.5 hours per week). The shift pattern is flexible.
This position is to start ASAP and has the potential to become a long term / perm role for the right candidate. This position will pay £10.25 + holiday pay (PAYE) or £13.25 (Ltd / Umbrella) per hour.
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.