3rd Line Technical Specialist (Identity Operations

Ref No. EMP436258
Location Southampton, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

3rd Line Technical Specialist - Southampton - Up to £45,000

Important

IT, Support

The Job

Introduction

An incredibly exciting opportunity has arisen for an Identity Technical Specialist to work as part of a team performing 3rd line support activities on a number of core identity and security platforms.

Responsibilities:

Provide 3rd line support service with root cause analysis and remediation, engaging vendors/partners as required

Workload prioritisation, incident/request queue responsibility and management, ensuring delivery is in line with KPI's and SLA's

Creating and maintaining technical documentation including training and handover to 1st and 2nd line teams as necessary

Actively support and contribute to project and programme initiatives ensuring successful delivery of roadmap initiatives

Identify and deliver service improvement to bring operational efficiencies

This role has responsibility for technical services and capabilities including

  • Identify Management tools (either Tivoli Identity Manager or Microsoft Identify Manager)
  • SIEM
  • Active Directory
  • Azure AD would be advantageous but not essential for this role

In addition to the principle technologies, knowledge of any of the below would be advantageous

  • Security Operations - encryption, patching, updates
  • Office365
  • PowerShell scripting
  • SCCM

If you are interested in this position, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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