1st Line Support Engineer

Ref No. EMP427836
Salary £30,000/annum
Location Buckinghamshire, England
Job type Permanent
Job Status Applicants Required

Introduction

Our client is seeking a Support Engineer to work as part of a team supporting clients in the UK and Europe.

Important

Experience providing 1st level support to applications and systems

The Job

Role and Objectives

  • Monitor and answer the main phone during duty hours (on a rota) and assign incidents to available team members
  • Monitor dashboards
  • Record incidents using an ITSM tool
  • Investigate issues
  • Develop workaround/data correction as required
  • Take ownership of incidents and ensure they are resolved within the required SLA
  • Escalate urgent issues to management when required
  • Perform daily checks of the applications and middleware
  • Carry out user creation and password reset tasks
  • Perform data transfer (Incident export and import), retrieve from and put onto the ftp site
  • Provide on-site services on an ad-hoc basis when necessary

Required Skill-Set

  • Experience providing 1st level support
  • Familiar with concepts of databases and operating system platforms such as UNIX and Windows
  • Knowledge of Support tools such as ServiceNow or Remedy
  • ITIL Foundation certified

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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