1st Line Support Engineer

Role and Objectives

• Monitor and answer the main phone during duty hours (on a rota) and assign incidents to available team members
• Monitor dashboards
• Record incidents using an ITSM tool
• Investigate issues
• Develop workaround/data correction as required
• Take ownership of incidents and ensure they are resolved within the required SLA
• Escalate urgent issues to management when required
• Perform daily checks of the applications and middleware
• Carry out user creation and password reset tasks
• Perform data transfer (Incident export and import), retrieve from and put onto the ftp site
• Provide on-site services on an ad-hoc basis when necessary

Required Skill-Set

• Experience providing 1^st level support
• Familiar with concepts of databases and operating system platforms such as UNIX and Windows
• Knowledge of Support tools such as ServiceNow or Remedy
• ITIL Foundation certified

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.