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IT Support Analyst
An IT Support Analyst is required on a permanent basis based in Surrey.
The IT Support Specialist is an integral member of the Customer Service (CS) IT Team, providing 1st & 2nd level support & Project delivery support to deliver the tendered & contracted IT. Providing remote support and integrating with Regional Support Centre processes and procedures.
The IT Support Specialist will provide day to day IT support for clinical imaging software of several business areas, working on a remote basis in order to provide a fast and high-quality support to the customer
Be an authoritative reference on designated products and or OEM IT products, network protocols and network architecture
Create site specific documentation to detail Informatics solution and milestones
To participate in, and lead where appropriate, activities providing support to new customers and colleagues, including troubleshooting
Coordinate and organize activities (e.g. updates and upgrades) within the scope of support with internal and external partners, in order to ensure ongoing clinical operation for customers
Provide professional product training to new customers and staff
To partake in customer support activities and to own all requests for support or information through to completion even if input from other operational groups is required
To maintain all specified equipment at the latest revision status by planning and implementing updates and modifications as required
Ensure that Customer Support Activities are documented by the defined procedures
Participate in On-call Out of Hours support rota
To ensure that relevant ITIL framework objectives are met, i.e. Incident Management / Problem Management / Change Management
Ensure that Customer Support Activities are documented by the defined Processes and procedures, including activity management, Incident call updates, reporting progress to Project Management team(s)
Skills/experience required -
Software/specific designated product operating system
Understanding of a Virtualised IT Environment
Server Hardware experience
Software/Microsoft operating systems, the Microsoft Office Suite, Network applications
Customer relationship management and communication
Project management/general principles
Quality management/general principles
ITIL Foundation Certificate
Ability to deliver remote support in a professional and competent manner.
A willingness to take regular trips abroad to deliver or receive training, work with Remote Support Colleagues and to deliver on site support to other EMEA countries.
Our client offers a comprehensive reward package which includes a competitive basic salary, bonus scheme, generous holiday allowance and pension. Through their flexible benefits scheme you can select benefits that best suit your lifestyle, including private healthcare.
A very competitive salary is on offer for the successful candidate (between £35k to £40k p/a)
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.
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