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IT Support Engineer
IT Support Engineer - Fareham - £30,000
An incredibly exciting opportunity has arisen for an IT Support Engineer to join one of the UK's leading organisations.
As an IT Support Engineer you will provide client infrastructure (PC, Laptop, PC/Laptop Peripheral, Mobile Device, Printers) support to the organisations internal IT users within a specific geographic Zone. This includes monitoring Incident and Request queues and meeting defined SLAs for Incident and Request resolution.
You will provide support for other infrastructure located outside of the data centers on behalf of the infrastructure SME teams, provide PC lifecycle management and site IT DR planning.
Skills & Responsibilities:
- Deployment, configuration and 2nd/3rd level support of mobile devices, printers, PC/laptop hardware, PC/laptop operating system and standard productivity software for internal IT users at locations within a geographic Zone.
- You will have experience with Windows Operating systems, Windows Sever 2008 - 2012R2, Active Directory & Networking infrastructure
- Follow standard ITSM processes of Asset Management, Change Management, Incident Management, Request Management, Problem Management and Project Management to serve internal IT users and drive high performance against operational metrics.
- Share information about best practices with internal IT users to increase user satisfaction and productivity.
- PC Lifecycle Management, including Provisioning, Asset Management and Disposal. May also assist with disposal of other IT assets.
- Site IT DR Plan and Site Profile annual refresh, bi-annual table-top walkthrough of IT DR Plans for Category 2 Sites, and participation in site BCM Workshops for sites within the geographic Zone.
- Assist with support of various site-based IT systems that are not supported by Enterprise IT teams. This varies widely from site to site.
- Participate as part of a team related to trouble-shooting and resolution of larger IT System issues. May also participate in efforts related to Root Cause Analysis and Problem Management.
- J. Identify opportunities for process and technology improvement
If you are interested in this opportunity, please apply directly by sending your up to date CV to Michael Coe at Michael (dot) Coe (at) networkerstechnology (dot) com.
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