2nd Line IT Field Engineer

Ref No. EMP408849
Location Oxford, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

2nd Line IT Field Engineer - Oxford - £28,000 - £30,000

Important

field support

The Job

Introduction

An incredibly exciting opportunity has arisen for a 2nd Line IT Field Engineer to join one of the UK's leading organisations

Specification

We require a 2nd Line IT Field Engineer, with primary skills within the End-User Compute environment, to support a Firm of approximately 1000 employee.

As part of the wider IT Operations Team this role will be to primarily support the user-base and environment in our Oxford and Reading offices. You will share problem resolution and ideas, along with offering a responsive service to the Firm.

As a 2nd Line IT Field Engineer, you will be required to:

  • Regular Duties
    • Handle allocated IT Service-desk trouble tickets using ServiceNow (Incidents, Problems, Service requests)
    • Support for key business applications including email, telephone, internet usage, back-office, line of business applications
    • Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, fax machines etc.
    • Rigorous documentation of problem resolution, root cause analysis, and all changes to the environment
    • Adherence to Corporate IT processes

Essential Skills and Experience

  • Great customer interfacing skills, professional and personable with a 'can do' attitude and client service mentality. This is very important as this is a 'stand-alone' role
  • Relevant technical experience in a distributed end-user environment, MS Windows, MS Office
  • Network Printing and Multi-function devices, with follow-me printing/scanning
  • Proven structured and analytical problem solving ability
  • Active Directory administration
  • Ability to work well individually as part of a wider team, along with external suppliers
  • Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, fax machines etc.

If you are interested in this position, please apply directly or send your up to date CV to Michael Coe at Michael (dot) Coe (at) networkerstechnology (dot) com

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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