Service Desk Analyst

Ref No. EMP408848
Salary £22,000 - £23,000/annum
Location Southampton, England
Job type Permanent
Job Status Now Interviewing


Service Desk Analyst - Southampton - £23,000


Service Desk

The Job


An incredibly exciting opportunity has arisen for a service desk analyst to join one of the UK's leading organisations.


As a service desk analyst you will be part of a successful team working primarily within end user computing, supporting a firm of approximately 1000 employees across 6 locations.

You will provide high level 1st line technical support and customer service through analysis and problem solving via phone, email and using remote communication for all internal IT customers.


  • Ensure that all customer requests are recorded accurately and with a high level of detail using the Service Desk call logging software. All actions undertaken to resolve or escalate these requests will also be recorded accordingly
  • Using remote access tools, detect, diagnose and where possible resolve a high level of 1st line customer issues and service requests remotely therefore reducing the requirement to travel to site and subsequently increase efficiency
  • Monitor the IT Service Desk mailbox and call queue, responding to queries as appropriate in a timely and efficient manner
  • By adherence to escalation procedures, promptly escalate unresolved issues and requests to 2nd / 3rd line support teams within IT and externally in a timely manner
  • To support desktops, laptops, peripherals and systems in accordance to their SLA
  • Configuration and resetting of network access accounts whenever required
  • Undertake other duties that are considered to be within the general scope of the post, as required by the Frontline Services Manager


  • * Microsoft Windows 7 Operating System
  • * Microsoft Office 2010, especially Word and Outlook
  • * Helpdesk ticketing system
  • * Active Directory
  • * Internet Explorer
  • * VPN and wireless connection
  • * Cisco IP Telephony
  • * Working knowledge of HP desktop and laptop hardware troubleshooting
  • * Network Printing and Multi-Function Printers

If you are interested in this position, please apply directly or send your up to date CV to Michael Coe at Michael (dot) coe (at) networkerstechnology (dot) com

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

Popular fields of work

Top in IT Infrastructure


Related jobs


Related articles

  • Voice of the Workforce

    on 30 January 2017

    1,600 technology professionals from around the world took part in our Voice of the Workforce survey. The survey sought opini...

  • Spring Budget 2017: a technology perspective

    on 09 March 2017

    Chancellor Philip Hammond delivered the Spring budget yesterday, following up on the proposals set out in the Autumn Stateme...

Back to top