Field Services Engineer

Ref No. EMP407066
Location Worthing, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

Our client is now looking for a field Services Engineer to join them in worthing

Important

Strong technical experience

The Job

Role Description:

The Senior Field Services Engineer will provide 3rd level general user support for desktop, printer, wireless client and generate incident tickets in the field. The Field Support Specialist will also certify and create documentation for new client hardware per new technologies or technologies going end of life. The Field Support Specialist is normally facility / site-based working closely with the facility team to ensure IT issues are identified, logged, documented and resolved in a timely fashion. The Field Support Specialist interacts with other IT functions to address an overall strategy for users within the enterprise (e.g. Wintel, Information Security, Field IT support staff, Architecture, System Administrator community). The Field Support Specialist writes documentation for certification, support and training guides as needed. The Field Support Specialist participates on project efforts that involve clients in the enterprise. The Field Support Specialist will have strong technical expertise in the client OS platforms and technologies. In doing this role the Field Support Specialist will need to be able to configure core apps/applications in order to support mobile technology and security activities. Must have strong customer focus, be a team player and display a positive attitude. Strong communication skills, both written and oral, essential. Strong problem solving abilities and creative approaches.

PRINCIPAL DUTIES:

  • Broad background in technology - Including but not limited to:
    • Microsoft (and non-Microsoft) operating systems and applications
    • Industry standard computing platforms
    • LAN technologies
    • WLAN & WiFi technologies
    • Cellular/Mobile computing technologies
    • Industry standards and governance bodies
    • Ability to work with mobile applications / iOS & Androids Apps, including installation and configuration
    • Desktop monitoring and application problem identification
    • Mobile Device Management (MDM)
    • Win 7, iOS, SCCM, SQL, MS Server OS, networking, VMware, Citrix, print environment
  • Competency in the Client Technology Domain - Including but not limited to:
    • Enterprise level desktop computer, laptops, tablets, and PDA devices.
    • Industry standard display products.
    • Enterprise level print/imaging technology and devices.
    • Barcode scanning technologies and symbologies.
    • WLAN troubleshooting and protocols; 802.11 a/b/g/n, 802.11h, 802.1x, WPA1, WPA2
    • Mobile computing power systems
    • Experience within Enterprise IT Environments
  • Strong familiarity and understanding of facilities and division systems and organisation
  • Strong client-facing written, verbal, and presentation skills
  • Ability to maintain focus and stay on goal with little or no supervision

QUALIFICATION AND EXPERIENCE

  • Strong technical skills in:
    • iOS & Apps deployment / set-up
    • Mobile and Device technologies
    • Mobile device management (MDM) and ability to install / configure
    • LAN technologies
    • WLAN & WiFi technologies
    • Cellular/Mobile computing technologies
    • Microsoft (and non-Microsoft) operating systems and applications
    • Enterprise level desktop computer, laptops, tablets, and PDA devices
    • Industry standard display products
    • Enterprise level print/imaging technology and devices
    • Barcode scanning technologies
    • WLAN and protocols; 802.11 a/b/g/n, 802.11h, 802.1x, WPA1, WPA2
    • Mobile computing power systems
    • Windows 7, SCCM, SQL, MS Server OS, networking, VMware, Citrix, print environment
    • Technical trouble-shooting
    • In-depth technical skills and experience in applications a bonus
    • Microsoft Office Suite
  • Experience with Enterprise IT Environments
  • Understanding of application technologies, and service management / monitoring approaches
  • Experience in support process development and improvement
  • Experience in desktop support with strong communication (oral, written) skills and customer focused
  • IT experience / experience managing vendors
  • ITIL Foundation preferred, working as Level-2 / Level-3 resolver in conjunction with; Level-1 Service Desk and; operations, security and application teams
  • Degree or technical qualification preferred

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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