Operations Specialist

Ref No. EMP404399
Salary £350 - £400/day
Location London, England
Start date ASAP
Job type Contract (6 Months)
Job Status Now Interviewing

Introduction

Our client, a global healthcare company, is now looking for an Operations Analyst to support the WAN Optimization Service Team on a full-time, 40 hours per week, contract basis.

Important

Experience with Riverbed Steelhead Wan Optimization appliances

The Job

Key Responsibilities:

  • To support the running of the WAN Optimization service management team
  • Administration of Riverbed Management Console (Netprofiler)
  • Providing day-to-day operational support of ~200 Riverbed devices
  • Perform related duties as assigned or requested
  • Develop standards and procedures affecting WAN Optimization Operations solutions
  • Participate in projects, improvements and standardizations affecting all supported by WAN Optimization services and environments
  • Provide Business assistance in projects, solutions design and development
  • Coordinate, and drive where needed, continuous improvement activities, to ensure that the WAN Opt environment reacts to customer input or improvement opportunities where they are found
  • Manage and report on WAN Optimizations' operational Remedy Resolving Agency and other engagement points where appropriate

Qualifications and experience:

  • Experience with Riverbed Steelhead Wan Optimization appliances
  • Administration of Riverbed Management Console (SCC)
  • Administration of Riverbed Reporting Console (Netprofiler)
  • Certification not mandatory, but preferred: RCSP-W (or at least RCSA-W) and RCSP-NPM
  • Incident and Problem Management support (1st and 2nd line of support / Tickets / Vendor Management)
  • Experience with Packeteer devices not must, but preferable
  • Educated to degree level or equivalent
  • Good written English, presentation and reporting writing skills
  • Experience in working for a multi-national organisation
  • Proven ability to provide high levels of customer service whilst working in a pressurised environment
  • Proven record of planning, implementing, integrating and working with complex processes
  • Proficient in Microsoft Office Suite
  • Experience in mediation and conflict resolution techniques
  • Data analysis experience
  • Ability to recommend process changes and improvements
  • Ability to confidently communicate across many levels of the organisation with a key focus on Stakeholder engagement
  • Ability to communicate and work with technical resources to ensure delivery of desired process outcomes

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