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Our client, a global healthcare company, is now looking for an Operations Analyst to support the WAN Optimization Service Team on a full-time, 40 hours per week, contract basis.
- To support the running of the WAN Optimization service management team
- Administration of Riverbed Management Console (Netprofiler)
- Providing day-to-day operational support of ~200 Riverbed devices
- Perform related duties as assigned or requested
- Develop standards and procedures affecting WAN Optimization Operations solutions
- Participate in projects, improvements and standardizations affecting all supported by WAN Optimization services and environments
- Provide Business assistance in projects, solutions design and development
- Coordinate, and drive where needed, continuous improvement activities, to ensure that the WAN Opt environment reacts to customer input or improvement opportunities where they are found
- Manage and report on WAN Optimizations' operational Remedy Resolving Agency and other engagement points where appropriate
Qualifications and experience:
- Experience with Riverbed Steelhead Wan Optimization appliances
- Administration of Riverbed Management Console (SCC)
- Administration of Riverbed Reporting Console (Netprofiler)
- Certification not mandatory, but preferred: RCSP-W (or at least RCSA-W) and RCSP-NPM
- Incident and Problem Management support (1st and 2nd line of support / Tickets / Vendor Management)
- Experience with Packeteer devices not must, but preferable
- Educated to degree level or equivalent
- Good written English, presentation and reporting writing skills
- Experience in working for a multi-national organisation
- Proven ability to provide high levels of customer service whilst working in a pressurised environment
- Proven record of planning, implementing, integrating and working with complex processes
- Proficient in Microsoft Office Suite
- Experience in mediation and conflict resolution techniques
- Data analysis experience
- Ability to recommend process changes and improvements
- Ability to confidently communicate across many levels of the organisation with a key focus on Stakeholder engagement
- Ability to communicate and work with technical resources to ensure delivery of desired process outcomes
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