2nd Line Support Engineer

Ref No. EMP403372
Location London, England
Job type Permanent
Job Status Applicants Required


We are currently working in partnership with a well-known and global IT company who operates with many of the world's largest companies and government organisations.


2nd Line Engineer

The Job

Role Summary

Our Client is an IT Technology & Service provider with 37,000 employees all with a single focus: to help our customers seize opportunities, overcome challenges and succeed in the global economy. We work with large organisations across Financial Services, Communications, Media, Commercial, Transportation and the Public Sector, and our rich portfolio of business solutions includes consulting, systems integration, outsourcing, network services and security, leading enterprise-class server and related technologies.

Key Responsibilities:

General desktop support including some contact with VIP's and associated support tasks. The position involves monitoring and administering a ticket system ITSM (Service Requests, Incident and IMAC'S), contacting staff to resolve issues with office based and field staff.

Key Qualifications:

* General Desk Side Support
* Specific skills are required in MS Outlook, .PST files Retrieval / Mapping
* Day to day support tasks to UK based mobile devices.
* Microsoft Active Directory
* Password Changes
* Desktop and Laptop Installation & Configurations
* Installation & Configuration of Printers
* End User Training
* Ticket Issue Management

Technical Skills:

* Microsoft Windows 7, 8 & 10.
* MS Office Suite / Office 365Active Directory Support & Administration
* Multi-Vendor Hardware Installations (DELL, HP etc.)
* Candidates will ideally hold some industry qualifications (MCDTS or MCSE)

Key Non-Technical Skills:

* Problem solving and analytical.
* Effective communicator (written and verbal)
* Ability to work under pressure.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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