Service Operation Centre (SOC) Engineer
Introduction
The focus of this role is to play a key part, as a member of the SOC team, to take responsibility for the efficient operation of the Client network platforms and services network 24 hours a day, 365 days a year
Important
The Job
The focus of this role is to play a key part, as a member of the SOC team, to take responsibility for the efficient operation of the Client network platforms and services network 24 hours a day, 365 days a year, including the coordination and management of trouble tickets and planned works to resolution, handling of escalations and provision of notifications in a manner consistent with service levels assigned to specific issues. Fast and accurate demarcation of non-network-related issues, to support end-to-end resolution of service-related problems and to develop proactive care capabilities for value-user experience, satisfying customer relationships and increasing revenues.
Job Description:
- Shift role 4 days, 4 off, 4 nights.
- Support SOC service models and processes, in particular:
- Alarm monitoring, including Huawei T2000 monitoring
- Service Quality monitoring
- Fault resolution
- Change requests authorisation and implementation of some controlled changes to network devices
- Escalations to 3rd line / 3rd party vendors
- Outage notification to the business
- Working with OSP teams to identify fibre faults
- Cabling (24/7/365)
- Housekeeping (out of hours)
- Conduct research, analysis, and correlation across a wide variety of all source data sets (e.g. indications and warnings)
- Use provided tools to perform continual monitoring and analysis of system activity to identify malicious activity and configure mitigations
- Coordinate with enterprise-wide Networks teams to validate network alerts
- Employ approved defence-in-depth principles and practices (e.g., defence-in-multiple places, layered defences, security robustness)
Qualifications/Experience:
- GCSE Maths and English.
- Understanding of Ms office including Word, Excel, Share point.
Desirable:
- IT qualification.
- Experience of working on network equipment in an ISP environment, a large NOC or other such company associated with networking.
- Basic understanding of the following technologies: IP Protocols (ICMP, UDP, TCP).
- CCNA certified or equivalent level of knowledge.
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Gattaca Plc provides support services to Networkers and may assist with processing your application.