Tier Two- IT Checkpoint Customer Support Specialist

Ref No. CLGSLTX1080
Location Dallas, Texas
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction

This corporation is looking for an experienced, knowledgeable & resourceful support technician to join a professional team focused on providing excellent customer service & innovative solutions.

Important

Tier Two- IT Checkpoint Customer Support Specialist

The Job

Soft Skills

  • Must be self-motivated
  • Must be proactive
  • Must be highly resourceful
  • Must be responsive and reliable
  • Must demonstrate the ability to think independently
  • Must be customer service oriented
  • Must have outstanding deductive reasoning skills
  • Must be detail oriented
  • Must demonstrate the willingness to own escalated issues/tasks/projects and see them through to completion with minimal oversight
  • Must demonstrate the ability and willingness to multitask
  • Must exercise the ability to proactively identify problems (or potential problems) and take steps towards mitigation with minimal oversight
  • Must have outstanding verbal and written communications skills
  • Must be highly technical and demonstrate a desire to tackle challenging support cases/projects
  • Must demonstrate the ability to consistently prioritize and manage workload efficiently
  • Must have a positive attitude
  • Must demonstrate a desire to learn about and administer new technologies
  • Must be flexible and highly team oriented
  • Must welcome constructive criticism

Responsibilities

  • Responsible for supporting all aspects of the organization's end point stack such as desktop computers, laptop computers, mobile devices, scanners, printers (network/desktop), cisco phones and video conference equipment and solutions.
  • Create administrative documentation for supported technologies and save to knowledge base repository
  • Create user documentation for supported technologies and save to knowledge base repository
  • Provide end-user training sessions as required
  • Work support cases escalated by Tier 1 support expeditiously
  • Work support cases that require physical hands
  • Work with vendors when necessary to troubleshoot/resolve support cases
  • Document, in detail, steps taken to resolve escalated support cases in ticket logs
  • Follow up on outstanding requests and ensure timely resolution
  • Create/maintain computer accounts, user accounts, security groups and distribution groups in Active Directory Users and Computers
  • Create/edit mailboxes in Exchange Management Console
  • Build/maintain images and deploy to desktops, laptops and tablets
  • Build/test/deploy application packages for the organization as required
  • Provide white glove support for executives and executive assistants
  • Provide weekly remediation reports to helpdesk manager for assigned technical solution(s)
  • Administer assigned solution(s) and ensure we are running the latest supported version
  • Manage/execute all tasks related to employee onboarding, moves and terminations
  • Maintain an updated inventory of hardware in storage (weekly)
  • Participate in on call rotation for afterhours support (weekly rotation)
  • Travel may be required
  • Other duties as assigned

Contacts

This position has frequent contact with all levels of employees and management. In addition, this role may interact with outside business partners, vendors, consultants, and other office visitors.

Education, Skills, & Experience

  • At least 3 years of experience working in a fast paced, demanding desktop support environment for a medium to large company with multiple offices.
  • At least 3 years of experience supporting Windows 7
  • Familiarity with Windows 10 (Experience supporting in a corporate environment a plus)
  • At least 3 years of experience supporting Microsoft Office suite of products
  • At least 3 years of experience managing Active Directory Users and Computers
  • At least 3 years of experience building, maintaining, deploying PC images
  • At least 3 years supporting multifunction network printers
  • At least 3 years of experience configuring, deploying and supporting IP phones
  • At least 3 years of experience supporting remote users
  • Hands on experience with application deployment
  • Operational knowledge of Ivanti/LANDESK preferred
  • Operational knowledge of ServiceNow a plus
  • Experience with encryption technologies for PC's
  • At least 2 years of experience supporting video conferencing solutions (Skype for Business preferred)
  • At least 3 years of experience using a helpdesk ticketing solution to manage workload
  • A+ Certification preferred
  • CCNA & CompTia
  • BA / BS in Information Systems, Computer Science, or equivalent experience

The intent of this position description is to provide a representative summary of the major duties and responsibilities performed by incumbent(s) in this position. Incumbent(s) may not be required to perform all duties in this description and incumbent(s) may be required to perform position-related tasks other than those specifically listed in this description.

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

You can not apply for this job as its status is Closed.
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