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Tier 3 Technical Support Engineer
We are currently looking for a Tier 3 Tech Support Representative for a company which deals with internet cloud solutions.
The post holder will serve as the final point of resolution for customers encountering problems with the company products to ensure customer satisfaction.
Deliver high quality customer service via telephone and email or other appropriate communication channels
Support internal and external customers on cloud security solutions
Act as Subject Matter Expert in select technological areas to support team members
Acquire and document in-depth technical knowledge of the company products and services
Help customers during installation and operation of our solutions
Maintain a high level of awareness to email security topics, fraud and spam risks, prevention techniques and technologies.
Skills and Experience:
Excellent troubleshooting and problem-solving skills.
Knowledge in networking: standard internet protocols and ports, network monitoring and analysis tools, configuration of network devices (switches, routers, firewalls)
Knowledge of Linux: system and network configuration, software installation, troubleshooting, bash scripting, etc.
Advanced knowledge of Microsoft Windows: system and network configuration, registry, software installation, troubleshooting, scripting, Active Directory, etc.
Good understanding of: DNS, Web proxies, Email servers, mail protocols, Web categorization, Web protocols, Anti-Spam and Anti-Malware solutions
High motivation for innovation and ability to explore and drive new ideas and technologies, think and learn independently
3+ years of experience in tech support.
Willingness to work on-call shifts 24/7.
Experience with virtualization infrastructure, private and public: VMWare, Hyper-V, AWS, Azure, or Rackspace - advantage
Programming or scripting experience - advantage
Ability to work in a distributed and multi-cultural environment.
Fluent in German and English. Bear in mind German language skills are mandatory for the role.
Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.
Gattaca Plc provides support services to Networkers and may assist with processing your application.
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