REMOTE Client Support Specialist- UNLIMITED GROWTH

Ref No. CLG1495MASS
Salary $60,000 - $85,000/annum
Benefits + M/D/V
Location Waltham, Massachusetts
Job type Permanent
Job Status

Introduction

Networker's Video Streaming Partners in the OTT industry is in need of a Client Support Specialist that will be working closely with the IT & pre-sales team & solving networking & software issues within their cloud based programs.

Important

MUST BE Proficient with Linux & Networking, REMOTE-MUST BE IN THE USA- Does NOT offer sponsorship

The Job

The Position is FULL TIME & will be currently REMOTE until further notice.
Position Post-COVID will be ON-SITE, based out of HQ in Waltham, Mass.
(Candidate is expected to work full time out of our HQ location post-COVID; all work is remote for the time being)

The candidate must be flexible as needed for evening and weekend on-call support coverage (On-call support shifts will rotate)

Responsibilities:

  • Provide first response and troubleshooting to inbound client phone and email tickets
  • Diagnose, prioritize and resolve a variety of both company and customer related network or server related issues
  • Provide event services support to customers, as needed
  • Function as an escalation point for customers by providing support on company platforms
  • Provide instructions for procedural and technical issues
  • Work with technical and pre-sales teams to strategize customer solutions
  • Collaborate with Client Support team to create documentation for internal processes and customer-facing Help Center

Technical Requirements:

  • Experience installing and troubleshooting client devices, network and software issues
  • Seasoned knowledge in administering Linux (MUST) and Windows operating systems
  • Experience working with firewalls, routers and VPNs
  • Understanding of basic networking protocols, IP addressing and routing
  • Knowledge of video streaming and associated protocols is highly desired
  • Cloud technology experience, such as CDNs, AWS, Google, Microsoft Azure or others, is desirable
  • Experience using a variety of mobile devices

Education and/or Experience:

  • Bachelor's Degree in Computer Science or related field, or equivalent work experience preferred
  • Minimum of 2 years general computer skills, with basic knowledge of Microsoft Office
  • Outstanding organizational, interpersonal and administrative skills, as well as excellent attention to detail

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.

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