FT Client Support Specialist- Salary + OT w/ UNLIMITED Growth

The Position is FULL TIME & based ON-SITE at our HQ in Waltham, Mass.(Candidate is expected to work FT out of our headquarters location) And the candidate must be available as needed for evening and weekend on-call support coverage (additional overtime compensation provided)

Responsibilities:

• Maintain comprehensive Helpdesk incidents log for analysis, trending, tracking and performance
• Diagnose, prioritize and resolve a variety of both company and customer related network or server related issues
• Provide event services support to customers, as needed
• Function as an escalation point for customers by providing support on company platforms
• Provide instructions for procedural and technical issues
• Work with technical and pre-sales teams to strategize customer solutions

Technical Requirements:

• Experience installing and troubleshooting client devices, network and software issues
• Seasoned knowledge in administering Linux (MUST) and Windows operating systems
• Experience working with firewalls, routers and VPNs
• Understanding of basic networking protocols, IP addressing and routing
• Knowledge of video streaming and associated protocols is highly desired
• Cloud technology experience, such as CDNs, AWS, Google, Microsoft Azure or others, is desirable
• Experience using a variety of mobile devices

Education and/or Experience:

• Bachelor's Degree in Computer Science or related field, or equivalent work experience preferred
• Minimum of 2 years general computer skills, with basic knowledge of Microsoft Office
• Outstanding organizational, interpersonal and administrative skills, as well as excellent attention to detail

Networkers acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers and is part of Gattaca Plc.

Gattaca Plc provides support services to Networkers and may assist with processing your application.