Job summary

on the look out for a 1st line support engineer for a role Cardiff based role

• onsite , no remote working offered
• Salary £24k Plus Benfits
• Cardiff based
• Diving License Is advantageous

Key skills required for this role

1st Line support , Field Analyst, Service Desk analyst

Important

IT Technical Field Analyst

Job description

Role duties

• Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)
• Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop
• Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities
• Problem resolution, root cause analysis, and continuous improvements for long term solution
• IT Asset Management for starters and leavers
• User engagement to encourage best practice and effective use of all services and applications

 

Skills Require

• Experience of working in a professional services environment
• Great customer interfacing skills, professional and personable with a 'can do' attitude and client service mentality. This is very important as this is a 'stand-alone' role
• Relevant technical experience in a distributed end-user environment, MS Windows, MS Office
• Technical/hardware support for desktop PCs, laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers
• Proven structured and analytical problem solving ability
• Excellent communication skills - both written and verbal with a willingness to share information and learn from others are also essential.