Job summary

We are looking experienced IT professional, primarily to support the Windchill PDM solution, but to also support the business in more general engineering applications

Key skills required for this role

windchill,PDM

Important

Senior Engineering and Manufacturing Applications Engineer(IT) Windchill PDM

Job description

Senior Engineering and Manufacturing Applications Engineer (Windchill PDM)
Location: Harlow / Remote

We are looking experienced IT professional, primarily to support the Windchill PDM solution, but to also support the business in more general engineering applications. The function sits within the Digital Technology team and is responsible for the delivery and support of engineering and manufacturing solutions to all UK based divisions to successfully enable operational business and operational delivery. This role is responsible for managing the day-to-day operation of the Windchill solution, and any configuration changes that are deemed necessary. It will also play a part in understanding business requirements for the upcoming expansion to PLM, and be critical to the implementation.
Reporting to the Head of Engineering Solutions, the successful candidate shall manage, operate, improve, maintain and report the performance of the service. You will be operationally focused and will support optimal use of application technologies, driving to improve business efficiency, reduce risk and maximise customer engagement, both internally and externally.

Responsibilities:

· Act as the Subject Matter Expert and technical lead for PTC Windchill PDM with a particular focus on administering, configuring and modifying workflows within the tool.
· Software upgrades and data migration, to include associated products such as PTC Creo.
· Regular software maintenance, performance tuning and patching, including out of hours
· Plan works with the Head of Service ensuring operational integrity and compliance covering information security, change management, asset management and software licensing.
· Meet IS assurance governance and policies to ensure we operate with confidence, through effective maintenance of secure and stable IT platforms for the business, adherence to company security, accreditation and audit requirements.
· Lead troubleshooting of all related service issues including management of vendors to ensure service operates as expected.
· Support the development and implementation of key service level agreements (SLAs).
· Manage incidents, problems and changes to the service efficiently and effectively following the agreed and documented processes including planning the release of updates into service in line with technology roadmaps and demand management.
· Maintain system documentation, support procedures and rota/cover arrangements with actively managed preventative upgrade cycles.
· Support effective operational supplier performance and repairs & maintenance contracts, including software licencing compliance, software licence & support contract agreements and renewals.
· Carry out a programme of daily/weekly/monthly checks and develop approaches to improve, streamline and automate the health status of the environment.
· Collaborate across the breadth of the DT function, develop strong relationships with stakeholders to ensure that the service is supported by the appropriate technical specialists.
· Ensure backup schedules & data retention and period maintenance are aligned to company requirements
· Proactive Identification of risks to service and proposing suitable risk treatment plans in line with departmental approach to risk management
· Agree and participate in scheduled BC/DR exercises, to ensure that service is tested and DR ready
Knowledge of associated engineering tools such as Creo, AutoCAD, Matlab, mentor Graphics and Ansys would be advantageous but not essential