NHS 111 Call Advisor (temp to perm)

111 Call Handler - £10.40-£17.58 an hour - 3 month contract to go permanent after - Based in either Rotherham or Wakefield

No previous experience needed as full training will be given. Although experience within a customer service position will be advantageous and you will need basic computer skills and a good telephone manner.

You will be the first point of contact for the general public calling 111. You will deliver high quality, safe and clinically effective health care over the telephone. This service is open 24/7 so you will work as part of a team covering day, nights and weekend shifts.

To deliver high quality, safe and clinically effective health care over the telephone using clinical decision system NHS Pathways

• To support patients to manage their own condition at home, where clinically appropriate
• To liaise effectively between caller and third party in critical situations/areas of concern eg child abuse, where information is not consistent or may be disputed
• To ensure that every patient contact is conducted appropriately with an emphasis on the provision of clear, evidence based advice and signposting to an appropriate service
• To use advanced listening, probing and facilitative skills across a wide range of calls, some of which can be highly challenging due to emotive circumstances or caller aggression
• To use complex communication skills to negotiate (using language support services as necessary)
• To actively communicate with fellow IUC staff to assist service delivery
• To undertake alternative roles (with appropriate training and support) within the wider Trust in a business continuity situation.