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IT Automation & Integration Lead
Working for a key client based in Worthing/West Sussex, with remote working available.
The IT Automation & Integration Lead is responsible for services and resources aligned with the next generation of Software Defined Datacentres.
This role is also responsible for the onboarding, support, and maintenance of new (and existing) Services into the Software Defined Datacentres as the client transforms its legacy estate
This role will lead the team defining delivery of, and implementing, centralised administration, integration and automation in this new environment which is undergoing significant change. This role will lead a growing team of blended experts as services migrate to the Data Centres undertaking delivery of new capabilities
The IT Automation & Integration Lead is responsible for working with the respective teams across IT & Data, in conjunction with the IT Infrastructure Manager to define and maintain the strategy for this technical area, delivering the associated tools and processes to maximise our investment in the new technologies and to further innovate and implement the IT Operational Strategy for the clients Data Centres ensuring effective utilisation and optimal reliability, availability, and performance. This role will identify and deliver opportunities for technical and process improvements driven by orchestration, automation, and integration to ensure a consistent and repeatable approach.
As a member of the Virtual Centre of Excellence, representing IT Services, this role will continually champion, drive and implement improvements and synergies, leveraging the investment made in the Data Centres, IT infrastructure assets, services, and industry 'Best Practice'.
Plan and provide clear leadership and vision for all operational activities of IT Automation & Integration team providing clear direction and support for IT solutions that enhance and protect mission and business critical operations, leveraging the investment made in the Data Centres, through centralisation, consolidation, integration, and automation
With support from relevant peers and members of the virtual centre of excellence, this role will develop and maintain the IT Automation and Integration services strategy and roadmap. This prioritised roadmap and delivery timeline for new and improved capabilities will underpin the strategic roadmap, including the business demands and budget.
Work with the extended teams from IT and Data to help build and maintain a Technical and Service Catalogue for agreed standard and future support services, accommodating the onboarding of new technology and service capabilities and functionality developed by their teams. The content of the Technical and Service Catalogues will be developed with support from the Strategy and Architecture and Service Delivery Teams. For these catalogue items fit for purpose Service Level Agreements (SLA's) and Operational Level Agreements (OLA's) will be developed that meet with the business expectations and IT budget
Accountable for the Automation and Integration's team level 3 support of the Data Centre Services, including Major Incident, Event, Problem and Request Fulfilment Management.
Responsible for the quality, availability, and resilience of the Data Centres, working with colleagues across the wider IT & Data Department to deliver a 24 x 7 support service to colleagues with agreed maintenance windows
This role will form part of the Major Incident Management out of hours rota (and in hours if required), undertaking the role of Major Incident Manager responsible for managing Major Incidents through to service restoration
Participate in and support reviews of architecture designs, roadmaps, planning and deployments; accountable for the creation and maintenance of the teams Low Level Designs (LLDs)
Accountable for ensuring the correct monitoring, architecture, standards, policies, and procedures are adhered to, by the Team, and system processes and methodologies are maintained
Responsible for delivering a culture of Continuous Improvement within the teams managed by this role to ensure quality of services improves aligned with business need
Responsible for the definition and implementation of process improvements to drive synergies and identify opportunities for consolidation, automation, and integration, through best practise and effective use of new and innovative technologies
Responsible for embedding a culture of performance management through a defined set of metrics that drives through service improvement
Extensive experience of virtualised infrastructure, specifically Software Defined Datacentres, On-Premises DCs, Networks & Telephony, Security Operations & Cloud Platform experience
Extensive knowledge/experience of orchestration and automation
Experience of managing high performing teams using industry leading infrastructure providers such as Dell and network technologies such as Cisco and other major network providers
Experience of dealing with effectively with major Global Comms and Infrastructure suppliers and working in a transitional multi supplier environment within a large-scale organisation
Experience of identifying, owning, and driving appropriate technical solution and organisation design and delivery resulting in best of breed solutions
Experience in ensuring that infrastructure conforms to architectural principles (e.g., supportability, futureproofing, consolidation, standards, and strategy
Good technical documentation (network & infrastructure diagrams; process diagrams and HLDs/LLDs)
* Company and performance-related bonus
* Generous pension with up to 11% company contribution
* Life assurance payment equal to four times your annual salary
* Health benefits through a Cash Plan
* Free onsite carpark
* Canteen onsite
* Two paid community volunteering days a year
* 25 days annual holiday