Junior IT Support Technician

Junior IT Support Technician opportunity - Warwickshire based - up to 22k + Benefits.

We are looking for a motivated individual with a passion for technology and service delivery to join the IT team as a Junior IT Support Technician.

This role would be ideal for someone with a passion for IT and looking for career progression and development. Graduates are welcome to apply.

The role is hands-on with IT equipment and involves supporting staff across a wide variety of IT services and systems.

Responsibilities include:

• Support different types of hardware:
• Desktops, laptops, and high-performance workstations
• Monitors, docking stations, and other peripherals
• Mobile phones, MiFi devices, printers, and projectors
• Record relevant information in the IT Service Desk system and the Asset Management system.
• Install, troubleshoot, and uninstall software.
• Support IT projects such as the rollout of new IT systems.
• Liaise with 3rd parties for repair and support of PCs and printers.

Skills

• Manage customer expectations with strong written and verbal communication skills.
• Install Windows Operating systems.
• Install and uninstall software.
• Patch computers into a network.
• Troubleshoot hardware and software problems.

Personal Attributes

• The candidate will be interacting with staff members locally and remotely, along with the wider IT team and IT suppliers.
• Good organisation and communication are critical to success, along with technical skills.
• Meets commitments and keeps to a high standard of service delivery.
• Good communicator. Able to deal directly with end user queries, and to keep the wider IT team up to date.
• Interested in technology. Motivated to learn about new IT systems and solutions.

Knowledge / Experience

• The candidate will ideally have had introductory work experience in an IT field. Formal qualifications in an IT discipline are preferred.