Job summary

The System Administrator maintains integrity of the operating system environment. Performs system software upgrades including planning/scheduling, testing, and coordination. Performs server administration and setup.

Key skills required for this role

Systems Support Technician

Important

Systems Support Technician

Job description

The System Administrator maintains integrity of the operating system environment. Performs system software upgrades including planning/scheduling, testing, and coordination. Performs server administration and setup. Coordinates disk space planning and management. Maintains growth statistics, space forecasts, tape libraries and software and hardware inventories. Monitors and maintains continuity with system software licensing and maintenance agreements. Provides recommendations regarding hardware and system software planning and budgeting. Plans, develops, documents and implements enhancements to systems. Oversees maintenance of directories and system updates. Participates in and acts as project lead for systems initiatives.

Key responsibilities

• Working closely with colleagues, and end-users to ensure the solution meets business requirements and is delivered in a timely manner.
• Troubleshoot and provide solutions to end user requests or problems submitted by phone, email, or chat.
• Troubleshoot and provide solutions to software and hardware faults.
• Perform systems, network and application administration and support functions.
• Participate in and lead IT projects spanning multiple sites.
• Provide tier II/III technical support.
• Triage and assign advanced problems or requests to the proper channels.
• Perform post solution follow up to ensure end user satisfaction.
• Write knowledgebase articles to document new solutions.
• Supporting the Group IT team on other projects as needed
• Be able to work well as part of a team but also unsupervised
• Demonstrated project management abilities and/or aptitude with excellent written and verbal communication skills.
• Provides support for implementation, troubleshooting and maintenance of IT systems
• Ability to convey risks and propose mitigation strategies to technical and business audiences.
• Carry out any other duties as reasonably required.

Required Skills

• Degree in Information Technology or equivalent experience
• Ability to obtain and maintain SC level security clearance
• Microsoft Active Directory and Windows Server administration experience.
• Windows Security Policy and Group Policy experience.
• Proven experience installing, maintaining, and supporting hardware and software in a Microsoft Windows environment.
• Network administration and/or support experience.
• VMware administration experience.
• Storage Area Network (SAN) administration experience.
• Working Knowledge of:
  • Hyper-V, Firewalls, Network switches (including Cisco, Layer 3 routing and sub-netting), Exchange, Backup technologies, SAN technology, VoIP. Ensuring best security practices are adhered to throughout all processes.
• Experience with certifying compliance and auditing the security aspects of various operating systems within Windows.

Desired Skills

• Experience with M365 administration
• Experience with certifying compliance and auditing the security aspects of various operating systems within Windows.
• Excellent written and verbal communication skills and demonstrated ability to interface effectively with multiple faculty and staff on issues within the area of sponsored research in a cooperative, responsible manner.
• Experience with development and delivery of Information Assurance (IA) related briefings and training material.
• Experience with Microsoft Exchange and the Microsoft Office product suite.
• MCSE, MCSA, MCITP, MCTS and related Microsoft Certification a plus.
• CISSP, CompTIA Security+, CCNA, CCNP and related IT security and/or network certifications a plus.
• Experience with installing and managing enterprise applications.
• Experience with Microsoft SharePoint intranet administration.
• Cisco switching, routing, ASA firewalls and VPN experience.
• Video conferencing and VoIP phone system administration.
• Ability to adapt to ongoing changes in technology and in a mixed environment with a variety of systems.
• Ability to quickly get up to speed on new solutions or situations and to disseminate information gathered to others as needed.
• Enjoys working at speed, when necessary, but also able to plan and consider options