1st Line Support

Ref No. BHN525813
Salary £25,000 - £28,000/annum
Location Cwmbran, Wales
Start date ASAP
Job type Contract (12 months (FTC))
Job Status Open

Introduction

12-month fixed term contract (Possibility of Extension)- Based in Cwmbran, South Wales - Up to 28,000 per annum dependant on experience.

Important

12 Month Fixed Term Contract in Cwmbran, South Wales

The Job

12-month fixed term contract (Possibility of Extension)- Based in Cwmbran, South Wales - Up to 28,000 per annum dependant on experience.

An amazing opportunity working with an international high-technology group, that operates in the aviation defence and space markets.

Main duties and responsibilities -

  • To log support incidents and provide diagnosis over the telephone, identification and resolution of faults relating to end user ICT equipment such as computers, printers, telephones, and mobile devices.
  • To reach or exceed the support targets for fault-call closure agreed with departmental management.
  • Further support incidents by the close liaison with other ICT staff and third party contractors.
  • Ensure that all support incidents are logged in the Service Desk call logging system and that support incidents and customers are updated daily until resolution/closure.
  • To install and configure PCs, mobile devices, printers in accordance with the trusts policies and procedures.
  • To perform software installation tasks such as reinstalling/imaging computers and upgrading applications, this includes liaison with third party support where it is necessary to complete the work successfully

Experience required -

  • AD experience
  • Exchange
  • Printers (Networked & Follow me printing)
  • Microsoft Office
  • PC Imaging (SCCM)
  • Call logging experience
  • General troubleshooting skills
  • ITIL

Nadine Hayani
manages this role


 

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