Process/Systems Analyst

Ref No. BHN522500
Salary £30,000 - £35,000/annum
Location Fareham, England
Job type Permanent
Job Status Open


Process/Systems Analyst opportunity - Hampshire based - up to 35k + benefits (Flexible working)


Process Analyst

The Job

Working for a rapidly expanding recruitment organisation, you will work as part of the Technical Enhancement Team who are involved in project implementations and support for new business demands.

This role is an integral link between the Service Desk and Desktop Teams to provide process and business recommendations and enhancements whilst providing general triage support (2nd/3rd line level) to end users.

Day to day responsibilities:

  • Delegating incidents to the appropriate supplier if the I Technology Enhancement team cannot resolve them in a timely or satisfactory manner.
  • Ensuring that incidents are resolved in a timely manner in accordance with the published service levels, including incidents that are delegated to suppliers.
  • Escalating incidents to the Technology Enhancement team manager where they are not progressing in a timely or satisfactory manner.
  • Advising the Technology Enhancement team manager of any technical or resource issues that may impact on the department's ability to meet the published Service Levels.
  • Assisting the Learning & Development Team to plan training requirement arising from projects and major application upgrades.
  • Procurement and Supplier Management Working under the direction of the Technology Enhancement team manager
  • Managing applications suppliers to ensure they meet their contractual obligations.
  • Ensuring that suppliers carry out their contractual obligations in a satisfactory manner and that they meet agreed quality and service standards.
  • Escalating issues with suppliers where projects are not progressing in a timely or satisfactory manner.

This is an exciting opportunity for someone with a sound technical background who is looking to progress their career within a Process/Business Analyst arena. You will work on on-going projects based around the new system enhancements, dealing with 3rd party vendors and stakeholders. You need to have a keen interest in technology & improving ways of working with experience of working in an IT team or as a business partner and is comfortable problem solving system or business process challenges.

Flexible working/WFH is available for this position. Salary on offer is in the range of 30k - 35k + benefits depending on your level of experience.

Sian Colson
manages this role


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