IT Technical Support - McAfee

Ref No. BHN522361
Location Reading, England
Job type Permanent
Job Status Closed
You can not apply for this job as its status is Closed.
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Introduction


IT Technical Support Administrator - McAfee opportunity based in Reading - SC Cleared or Clearable candidates - up to 52k + benefits

Important

McAfee exp

The Job


IT Technical Support Administrator - McAfee opportunity based in Reading - SC Cleared or Clearable candidates - up to 52k + benefits

Working for a leading IT Solutions provider, we have a fantastic opportunity for someone who is looking to progress their career within IT and has a passion about learning new products and technologies with McAfee

Key responsibilities:

  • Provide technical support to Customers, managing technical issues to resolution on McAfee Products
  • Provide First Time Fixes for incidents wherever possible.
  • Accurately log incidents/ service requests, ensuring all relevant data is captured to enable quick and efficient resolution within SLA.
  • Keeping Customers informed on at all times on status and progress.
  • Participate in the process defined Incident, Change, and Problem Management.
  • Escalate potential service issues initially with Team Leader to avoid customer dissatisfaction.
  • Work on service requests and internal improvement projects
  • Maintain an accurate and complete record of activities for each service request for both the customer internal/external
  • Work with internal l teams to identify beneficial process improvements



For this role you need to have the following experience:

  • Excellent knowledge in Microsoft Windows.
  • Experience working in a Technical support environment.
  • IT Security related certifications.
  • Excellent knowledge on McAfee products (Epo/DLP/)
  • Have the technical knowledge to assess and understand the impact, severity and urgency of issues.
  • Experience in working as part of a cross functional team and can integrate quickly with existing team so that maximum contribution to team goals can be achieved.



Due to the nature of the organisation you will be working with you will need to have active SC Clearance or be willing to undergo clearance and have lived and worked in the UK for the past 3 years +

You can not apply for this job as its status is Closed.
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