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The Business Analyst (BA) is responsible for gathering and understanding the business needs of our organisation within specific projects and operational improvement initiatives.
The BA will work with our Project Managers and our IT teams/business teams, to ensure that requirements are accurately translated into system implementations and that business processes are optimised where appropriate. The BA will be working across a range of small, medium and large-scale projects, complex and simple, and with a range of SWS directorates and working with small to global suppliers. In addition:
The BA will be tasked with analysing business processes within the company and recommending projects to improve the effectiveness of those processes
Producing business cases to underpin business projects
Advise Senior Management
Assist in creating IT solutions
Assist in testing IT systems
Provide staff training of the systems implemented
Shaping analysis approach and coaching more junior BA staff PRINCIPAL DUTIES:
Elicit requirements using interviews, document analysis, requirements workshops, surveys, site visits, business process descriptions, use cases, user stories scenarios, business analysis, task and workflow analysis.
Critically evaluate information gathered from multiple sources, reconcile conflicts, decompose high-level information into details, abstract up from low-level information to a general understanding, and distinguish user requests from the underlying true needs.
Proactively communicate and collaborate with external and internal customers to analyse information needs and functional requirements and deliver the following artefacts as needed:
Business Requirements Document, Process Models, Use Cases, User Stories, GUI, UX/Screen and Interface designs
Utilise your experience in using company-wide requirements definition and management systems and methodologies required.
Successfully engage in multiple initiatives simultaneously
Work independently with users to define concepts and under direction of project managers
Drive and challenge business units on their assumptions of how they will successfully execute their plans
Strong analytical and product management skills required, including a thorough understanding of how to interpret customer business needs and translate them into application and operational requirements.
Excellent verbal and written communication skills and the ability to interact professionally with a diverse group, executives, managers, and subject matter experts.
Serves as the conduit between the customer community (internal and external customers) and the application and infrastructure teams through which requirements flow.
Develop requirements specifications according to standard templates, using natural and clear language.
Collaborate with developers and subject matter experts to establish the technical vision and analyse trade-offs between usability and performance needs.
Be the business analysis liaison between the business units, technology teams and support teams
Undertaking data analysis as required by the role
Undertake strategy analysis, produce business cases, business process models, business systems models
Produce and review data models
Assist the business in producing test scripts to ensure testing is carried out Process
Influence the willingness of the business to streamline processes and leverage efficiencies
Analyse, define, design, streamline, and document existing and new business processes
Identify business process improvement opportunities and influence stakeholders to potentially realise them through process redsign and system improvements
Provide the methods, tools and guidance to improve business processes
Work closely with the Business Change Managers to ensure a user-centric approach to implementation and embedding of new processes and ways of working
Develop and maintain a network of advocates for business improvement
Where required train Programme and Project staff to use business process tools (e.g. ARIS)
Provide input into SWS business process standards and framework
Support building business improvement understanding, knowledge, capability and capacity within the business as a whole
Act as an ambassador for effective business analysis and improvement Essential knowledge/Experience
Working with Project management methods e.g. using PMP, Prince2 (or equivalent)
Proven experience in Waterfall and Agile/Iterative development approaches
Proven business analysis skills
Excellent attention to detail
Proven technical writing skills
Excellent organisational and change management skills
Excellent consultative and communication skills
Excellent problem-solving skills
Experience of user acceptance testing of solutions
Sound understanding of IT / Web technologies
Regulated industry background or exposure a bonus
A certificate in business analysis practice e.g. BCS/ISEB/CPAB certified
Experienced in a variety of methodologies such as use cases, user stories and UML
Minimum Education: Bachelor's Degree, or equivalent
Demonstrable experience in business analysis, applying business analysis tools / method / techniques across a range of medium and large-scale projects and programmes.
Ideally with experience in leading and managing more junior BA staff on large-scale projects
Extensive experience of successful business process re-design, analysis, definition and documentation (e.g. UML, BPMN, EPC)
Breadth and depth of expertise in business process improvement within complex environments
Extensive experience of designing and applying business improvement and methods