Deputy Director of Business Technology

We are looking for someone with Senior Management experience of infrastructure/applications with a particular slant towards managing multiple teams with different disciplines, from technology infrastructure to application development and transformation to contact centres. The work will entail ensuring teams are managing their business as usual activities appropriately (ITIL processes), supporting managers with various HR issues as they occur and helping to manage project work alongside third party project managers etc.

Qualifications/Skills Required -

Master's Degree preferably in a technology related discipline or a minimum of 3 years' senior management experience leading a technology service.

ITIL Foundation Qualification

Prince 2 Project Management Practitioner Qualification

Further ITIL Qualifications

Managing Successful Programmes

Other Professional Certifications, Microsoft/VM Ware/Cisco etc

Knowledge

Good understanding of the National IM&T agenda.

Comprehensive understanding of the issues which underpin the provision of technology services in a complex organisation

Understanding of Information Governance Toolkit and its requirements.

Skills & Experience

Excellent management experience of leading an technology support function in a large or complex organisation

Substantial knowledge/experience of voice and data technologies and service provision.

Experience of designing and implementing major technology Projects

Financial management experience

Highly computer literate

Excellent written and verbal presentation skills

Confident people management

Strong collaborative and facilitation skills

Well-developed analytical and problem solving skills

Must be able interpret and react to events on their own initiative in a complex and dynamic environment

Workshop/group facilitation experience

Workflow/process mapping analytical skills