Emergency Call Handler - NHS

Ref No. BHN518003
Salary £10.40 - £17.05/hour
Location Norwich, England
Start date ASAP
Job type Contract (6 Months)
Job Status Open

Introduction

Emergency Call Handler - NHS - (Training Given)

Important

Customer Service

The Job

Shift Work, 4 days on, 4 days off - 12 hours a day
£10.40 an hour PAYE (weekdays), £13.62 an hour PAYE (evenings and Saturdays), £17.05 an hour PAYE (Bank Holidays and Sundays)

Working in Bedford, Chelmsford or Norwich


You will form part of a team of Call Handlers who will normally provide the first point of contact with telephone callers to this NHS Organisation, on a 24/7 basis, working rotating shifts.

Duties & Responsibilities

  • Answer operational calls that come into the Emergency Operations Centre.
  • Utilise the chosen clinical triage software system in order to prioritise calls as soon as possible.
  • Enter information into the Computer Aided Dispatch (CAD) system accurately and promptly.
  • Provide pre-arrival advice to callers where appropriate.

Experience Required

  • Effective written & verbal communication skills.
  • Customer service experience with effective listening skills. 4 GCSEs
  • Key board skills & computer literate
  • Experience of call centre environment would be desirable but not essential

 

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