Digital Support Analyst

Ref No. BHN516204
Salary £40,000 - £50,000/annum
Location Fareham, England
Job type Permanent
Job Status Open


Permanent, full-time role joining a growing team focusing on the support of our client's Digital products and services.


Site Reliability, Digital, IT Support, Application Support

The Job

As a Digital Support Analyst you will work in a fast-moving DevOps environment supporting multiple teams ensuring the availability and performance of the application portfolio, that the toolset and platform is maintained to the highest possible level, and also help drive platform improvements.

Ideally you will possess experience of supporting Enterprise, Digital products. A prior senior IT customer service / service desk exposure gained from within a technical environment is also sought.

Excellent communication skills along with good people and supplier management skills are essential as you will be dealing with stakeholders of all levels within the business and varying in technical knowledge.

Key responsibilities include:

  • Provide ongoing Incident Management/Resolution escalating where needed
  • Be actively involved, representing the Digital team during Major Incidents
  • Provide clear business communications around wider incident management
  • Contribute to the deployment, monitoring and troubleshooting of digital application and platform. Ensuring timely progression of monitoring alerts and events
  • Facilitate bringing products and services into a 'ready to operate' state, by collaborating with internal technology and supply partner teams
  • Liaise with various service teams to look to how to make improvements and creating automations
  • Document existing processes/maintain existing documentation to ensure all team members have clear instruction/information around processes

Key Skills

  • Experience of working in an Agile or DevOps background
  • Experience of working as part of a service management team ideally as first or second line support
  • Knowledge of common web/e-commerce tech stack
  • Experience of working with enterprise monitoring tooling
  • Experience of working with enterprise managed services software (ServiceNow preferred)
  • Highly numerate, data-savvy and a good communicator
  • Technical problem solving

This is a fantastic opportunity to join a team that is growing and being significantly invested in, thus presenting a sound career path. The business itself are extremely people centric and have performed exceptionally well over the last 18 months and are now looking to grow further.


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