IT Field Service Analyst - Southampton

Ref No. BHN512873
Location Southampton, England
Job type Permanent
Job Status Closed
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Introduction

An IT Field Service Engineer required on a permanent, full-time basis to join a well established business growing their IT Support team.

Important

IT service desk, MS windows, 1st and 2nd line support

The Job

This is an excellent opportunity to join a business that is investing significantly in their IT Support team. A permanent, full-time role, this role will be providing IT Support to end users on site in offices in Southampton.

You will need to demonstrate some prior experience in providing IT technical support but as much as technical skills, it is about demonstrating your ability to manage issues raised by users. It is a great supportive environment to join offering development and training to the right individual who demonstrates that passion and aptitude within IT Support.

Typical Workload

o Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)

o Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop

o Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities

o Problem resolution, root cause analysis, and continuous improvements for long term solution

o IT Asset Management for starters and leavers o User engagement to encourage best practice and effective use of all services and applications Occasional Duties

o Evaluating and recommending products suitable for the business

o Participating in projects as an SME, trial user or technical support

o Liaising with suppliers for onsite support and strategic projects

o Working with Field Services team to deliver larger projects

You can not apply for this job as its status is Closed.
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