IT Field Service Analyst - Cardiff

Ref No. BHN512872
Salary £20,000 - £25,000/annum
Location Cardiff, Wales
Job type Permanent
Job Status Open


IT Technical Field Analysts, with primary skills within the End-User Compute environment, to support a Firm.


IT service desk, MS windows, 1st and 2nd line support

The Job

This role is paying up to 25k. 26 days holiday, share scheme, private medical and performance related bonus.

This role will be to support the users on a Windows environment and each will be based in one of the following offices: Oxford, Reading or Cardiff, and provide support to the IT project teams in a variety of ways.

Ideally suited for an individual with Field Services or IT Service Desk experience, we will train and develop in the specific technologies required.

An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism although you will need to demonstrate your experience in providing IT technical support.

Typical Workload

o Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)

o Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop

o Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities

o Problem resolution, root cause analysis, and continuous improvements for long term solution

o IT Asset Management for starters and leavers o User engagement to encourage best practice and effective use of all services and applications Occasional Duties

o Evaluating and recommending products suitable for the business

o Participating in projects as an SME, trial user or technical support

o Liaising with suppliers for onsite support and strategic projects

o Working with Field Services team to deliver larger projects


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