IT Field Service Analyst - Oxford

Ref No. BHN512871
Location Oxford, England
Job type Permanent
Job Status Closed
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Introduction

I require 2 IT Technical Field Analysts, with primary skills within the End-User Compute environment, to support a Firm of approximately 600 employees across 5 locations to cover all their IT needs

Important

IT service desk, MS windows, 1st and 2nd line support

The Job

Join a well established Professional Services business with multiple offices across the UK growing out their IT Suport team.

This role is designed to support the users on a Windows environment and will be based in one of the following offices: Southampton, Reading, Oxford, office and will provide support to the end users and IT project teams.

Ideally suited for an individual with Field Services or IT Service Desk experience, on offer is the opportunty to train and develop in the specific technologies required.

An eye for best practice, organisation and a passion for IT and client customer service is more important than specific technical specialism although you will need to demonstrate your experience in providing IT technical support.

Typical Workload

o Responsibility IT Service Desk tickets (Incidents, Problems, Service requests)

o Support for key business applications including email, telephone, web browsers, Microsoft OS and Hosted Desktop

o Technical/hardware support for laptops, tablets, smartphones, telephony, local servers, networks, cabling, printers and large office equipment including scanners, photocopiers, Video Conferencing facilities

o Problem resolution, root cause analysis, and continuous improvements for long term solution

o IT Asset Management for starters and leavers o User engagement to encourage best practice and effective use of all services and applications Occasional Duties

o Evaluating and recommending products suitable for the business

o Participating in projects as an SME, trial user or technical support

o Liaising with suppliers for onsite support and strategic projects

You can not apply for this job as its status is Closed.
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